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Userback — Elevating user feedback: simpler, sleeker, intuitive
The market leading user feedback platform just got better with a redesigned UI and new features! Now it’s even easier to capture in-app insights, prioritize features and resolve issues, faster!
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This looks awesome. Love that the tools for collecting user feedback have some so far in recent years, now it feels like there's no reason not to have a permanent link where users can help contribute directly to the product roadmap. The Userback UI looks really slick, nice work @jtobin
@alexzirbel Thanks Alex! I remember when feedback forms were really just a simple form on a website and they didn't really exist for SaaS companies, feedback was distributed through tools like Evernote or spreadsheets via customer-facing teams. I'm looking forward to seeing how this space evolves in the future.
This product just gets better and better. I think we have used them all over the years and our favourite has just got a redesign. The best bit is we have yet to come across a client that has found a difficulty working with it.
Congratulations on the launch!. Using the userback from their initial launch. Incremental improvements in the functionality and UI changes are awesome. Helps the website to collect more feedback using this tool.
we’re using it to get feedback from our users on our custom CRM for a real estate company. highly recommended
Continuously evolving, amazing UI and UX, great support. Forgot to mention : It works!! <3
Always loved the simplicity Userback brings to feedback collection. A game changer for creative, marketing, and web dev agencies. Definitely a best in class platform that just keeps getting better every cycle!
Congratulations on the launch! 🎉 The revamped UI and new features are impressive. 👏 Keep up the great work! 🚀
Congrats on the launch! 🚀 You're absolutely right about the daunting back-and-forth between clients and product teams. We've encountered these sorts of challenges with our own clients too, even though we offer video production services and not software. There's always a need for better communication so I feel like a product like Userback is very helpful for SaaS companies. Is it possible to add your own options in the feedback filters?
@heleana Absolutely, I find that many organizations end up siloing their feedback and collating it in tools such as Sheets or Slack channels, which makes it harder to stay on top of user needs/wants or even issues.
Regarding the feedback filters, you can certainly filter on more fields and if you are identifying users against your own user database, you can use those fields to sort/filter feedback. More flexibility with searching and filtering is coming in the very near future :).
We have been using Userback since 2019 and it's an essential tool in our web development and maintenance process. We love the flexibility of the tool and the responsiveness of support. We use its integration capabilities to direct feedback to our ticket system. It helps us be more efficient internally and a hero to our customers.
The new design is definitely faster to navigate, it's going to make feedback management even easier!
Wow, this product on Product Hunt is a game-changer! It's innovative, user-friendly, and solves a real problem. Kudos to the team behind it!
I always love another option for user feedback - looks really nice! Thanks guys!
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