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p/usersnapVisual annotated feedback via screenshots for web projects
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Thomas Schranz ⛄️

Usersnap - Get actionable customer feedback to grow

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Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀

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Klaus-M. Schremser
Maker
Thanks so much for hunting @__tosh 🎉 Hi I’m Klaus-M. 👋 I’m the co-founder of Usersnap, a serial entrepreneur and a triathlete! I’ve built some companies and released many products in the past. Most of them could have been way more successful with customer feedback early on. But I relied on my own “expertise” and gut-feeling too much, and did not see how the voice of the customer can shape product decisions and strategies. That’s why we built Usersnap, and our core value is #MakeFeedbackMatter 🔥 Let me explain how we help SaaS companies, startups and PMs: ❓ Your pain You can not decide what to build next because you have no evidence of what your target audience needs. Or you designed the wrong solution because you did not understand the core problem of your potential customers. 💡 Your JTBD Get more customers and grow product adoption by solving validated customer needs and values. How? 🤔 Gather feature requests Prioritize with upvotes Allow customers to send screen captures Interact with customers via mini-surveys Follow-up each feedback personally … can you do all that with Usersnap? YES 💪 ➡️ Try it out, it takes less than 10 minutes! You can copy and paste a global snippet in 2 minutes and start collecting feedback with existing templates in 5 minutes. 😊 Have questions? Our whole team is listed as makers and here to answer your questions. And to listen to your valuable feedback. Thanks for your support! Cheers, Klaus-M. and all Usersnapians 🙌
Klaus-M. Schremser
Maker
@__tosh @nihalbhushan Thanks Nihal. Much appreciated and we would love to hear your feedback #MakeFeedbackMatter
Brian Shultz
So cool to see this on producthunt! We are happy customers here at Tango!
Haymo Meran
Maker
@__tosh @kmschremser thank you @kmschremser for pushing the message out!
Luka Kankaras
Maker
@brian_shultz Thank you for being with us! :)
Luka Kankaras
Maker
@nihalbhushan the one who tries, never fails :)))
Haymo Meran
Maker
Thanks @__tosh ! I am thankful and happy to be here! We have been working hard to build a simple-to-use feedback platform, and help product makers get in touch with their users easier. These are my thoughts about feedback and Usersnap: Feedback is the way to grow! - Personally, as a team, as a product as a company. There is nothing more powerful than honest feedback from those you interact with. Sometimes it is hard to take, but it’s always helping me be to become a better person, a better father, a better partner, a better colleague, a better product manager, and better entrepreneur. It was hard for me to learn how I can create an environment where those around me felt empowered to tell me the truth. I was too focused on myself. I realized that I needed to learn to listen. And listen only - without trying to justify my actions. The best way for me to achieve this was to make space and time for a deeper conversation to ask important questions. One example of an insight: people feel left alone or not appreciated if I don’t respond to their requests timely. It might seem obvious to you, but for me it was an important lesson. So, I started to give timely feedback even if that meant to tell them that I cannot handle the request for the next few days. When have you asked feedback about yourself? What have you learned? I would love to hear your story! We built Usersnap as the customer feedback platform based on learnings from real-life interactions. Now you can create a place where your customers can get in touch with you. We make feedback welcome so they feel empowered to tell you the truth. And we made it easy for you to handle the incoming requests and give immediate feedback so they feel heard and appreciated. Try it out and let me know what you think!
Klaus-M. Schremser
Maker
@__tosh @draftkraft Yes, I can't agree more and I'm truly grateful that you made me aware of how to include feedback and active listening to my personal interactions. It helps you personally to grow. The last 2 years were not only an amazing growth journey for @usersnap but also a personal growth path for me.
Ashley Cheng
Maker
@draftkraft It has been such a different experience, in an absolutely incredible way, to work with a company culture that values feedback exchange and growth from listening. Thanks for creating this feedback-driven environment 😺
Luka Kankaras
Maker
@__tosh @draftkraft you couldn't say it better 😍
Thomas Schranz ⛄️
Hunter
kudos @ launching this release ?makers 🥳 super exciting! the ability to act on user feedback is the secret sauce behind many of the best products and platforms out there. if you care about user feedback, Usersnap is worth checking out!
Klaus-M. Schremser
Maker
@__tosh Thanks Thomas. Secret sauces are used to cook the best meals but it also needs a good execution. Usersnap provides you with an easy-to-use software and helps you to bring your team on board with their existing workflows (share the user feedback via Slack, MS Teams, Jira etc) ... Kudos back to you for being an amazing supporter.
Haymo Meran
Maker
@__tosh thank you Tosh for publishing Usersnap on Product Hunt! You are a legend!
Josef Trauner
Maker
@__tosh totally agree to that, it's about the ability to act on that feedback. An important step is to just start collecting feedback, it doesn't matter if you are still early and don't have that much tracking. One step after the other. That's why our customers like is no matter if their organization is small or large.
Kirill Marenkov
Great product with easy installation. 3rd party integrations are also very useful.
Klaus-M. Schremser
Maker
@marenkovcyril Hi Cyril, thanks a lot. In fact, can we even call it "installation". ;) You add a short snippet into your application or website and you're ready to go. Same goes for integrations. Thanks for sharing your thoughts here. If you are interesting in talking about how to leverage user feedback, please, let me know.
Kirill Marenkov
@kmschremser Thanks for your reply, we'll test your platform to collect feedback or bug reports. Also a little bit feedback on your product – check translation settings in widgets, russian description on feature request and customer satisfaction is incorrect. 👀
Haymo Meran
Maker
@kmschremser @marenkovcyril Thank you much appreciated! We will fix it. Any more details on what exactly is wrong? IF not asked to much I would appreciate if you used the feedback button in the product and use the screenshot feature to point the wrong spelling out. After all this is what Usersnap can do best: collect feedback. Thank you!
Ashley Cheng
Maker
@marenkovcyril thanks for the feedback, we shall assign our Russian colleague @jack_gluskin to revise 😂
Wilhelm Rahn
User feedback is king and you guys are THE go-to solution out there. Happy to see you in PH :)
Klaus-M. Schremser
Maker
@wilhelmr I like your claim: "taking products from good to great". It's a hard journey, but worthwhile.
Haymo Meran
Maker
@wilhelmr thank you for the kind words! We give our best to live up to these expectations!
Will Perlmutter
Maker
@wilhelmr we're doing the best we can, and the best way to be THE solution is to listen to feedback and make it actionable on behalf of our audience. whenever there's something we can improve for our audience, we most certainly want to know. it all starts by smashing that bashful feedback button with the Usersnap logo on it :)
Luka Kankaras
Maker
@wilhelmr Thank you! Love to see someone embracing the feedback culture :)
Henri de Bouteiller
Looks very useful ! Will probably give it a try
Klaus-M. Schremser
Maker
@henri_de_bouteiller Thanks a lot, Henri. I would love to give you personal walk-through, whenever you have time. Here's my calendar https://calendly.com/kmschremser... or you can try Usersnap on your own with our free trial.
Haymo Meran
Maker
@henri_de_bouteiller awesome! thanks Henri! Let us know how it goes.
Ashley Cheng
Maker
Both the website and app of Bonjour.io could benefit from some customer feedback @henri_de_bouteiller 😉 Thanks for your support!
Sergiu Ardelean
@kmschremser Happy to hear that you're working on a mobile SDK. Looking froward to integrate it in Artivive.
Klaus-M. Schremser
Maker
@sergiu_ardelean1 Oh, that would be so great. I love the concept of Artivive (https://artivive.com/) to combine art and technology (Augumented Reality) ... and to couple that up with customer feedback - ** mind-blowing ** 🤯 Our Mobile SDK for customer feedback will be out in a few weeks.
Haymo Meran
Maker
@kmschremser @sergiu_ardelean1 we will let you know through our direct channel to you as soon as it is ready from prime time :)
Josef Trauner
Maker
Thanks @__tosh we’re so excited to be here 🎉 Hi to all you wonderful product people! I’m Josef, co-founder and CEO of Usersnap. And I have some fun facts and metrics to share about customer feedback with Usersnap! 🏢 Companies that collects feedback with us: Microsoft, Canva, Freepik, Red Hat, Dynatrace, Runtastic, Cisco 🤑 Results they’ve achieved: Doubled customer feedback in months. Reduced feedback management time by 70%. 📊 Our growth since last year: 2 million feedback items collected. Hit 100% MoM growth rate 3 times. You can do the same by listening to customer feedback! Let’s #MakeFeedbackMatter 🙌 Cheers, Josef
Haymo Meran
Maker
@__tosh @josef_trauner One beautiful fact of Usersnap is, that it works equally good for a freelancer and for large teams or organisations. Just like feedback is important on a personal level as well as on an organisational.
Ashley Cheng
Maker
Trilled to share this new side of Usersnap 🙌 I've learnt so much as a product marketer with customer feedback, it's really a necessity to improving our features, website and communication. And now with Usersnap collecting feedback is easy and fast 🚀 Thanks @__tosh for believing in us 😉
Klaus-M. Schremser
Maker
@__tosh @ashley_lomazzi Thanks Ashley, I can totally agree. Steering your business without customer feedback is like sailing a ship and only looking at the map. Better to look what around you, listening to what they say on the radio and checking your GPS ;)
Haymo Meran
Maker
@__tosh @ashley_lomazzi thank you @ashley_lomazzi for making this reality! You are an inspiring voice of Usersnap!
Sascha Reuter
This looks awesome, looking forward to try this for QuestMate.com! Is there a Mobile / React Native version in the works by any chance?
Klaus-M. Schremser
Maker
@sreuter Thanks a lot. I looked at QuestMate yesterday and it's awesome. We are launching a mobile SDK in a few weeks and we would love to hear your feedback. We have a react native app for our dashboard - built by a guy we both know and like :)
Haymo Meran
Maker
@sreuter I would love to see Usersnap and QuestMate sitting on a tree :)
Klaus-M. Schremser
Maker
@sreuter @draftkraft I love that picture
Paul Shuteyev
Wow, glad to see more customer feedback tools launching, Usersnap looks great for CSMs and product teams. Congrats guys!
Klaus-M. Schremser
Maker
@paul_shuteyev Thanks Paul. Product teams and CSMs are our favorite audience (and everyone else who wants to leverage user feedback) 🤩
Haymo Meran
Maker
@paul_shuteyev we live and breath feedback and are happy to share everything we learn about it! Thank you for giving us a chance!
Ashley Cheng
Maker
@paul_shuteyev wow you've pointed out our main personas right away, a true experienced digital marketer! 👍 I'm also a marketer and I've found customer feedback increasingly useful for optimizing website content and understanding search to buy intent. I love the mini-surveys that can be triggered by time on page and specific user events, they provide me with qualitative insights that I would otherwise have to conduct several user interviews to obtain 👀 What do you think about marketers collecting customer feedback? 😊
Liron Ross
Maker
Getting insights and learning what your users' think is a huge advantage. Check it out!
Klaus-M. Schremser
Maker
@liron_ross nothing to add. It's a fact :)
Haymo Meran
Maker
@liron_ross thanks mate! You are an inspiration and literally make us look good!
Markus Jenul
Very cool! Customer feedback is absolutely critical to get happier customers. AND I love the simplicity of that tool!
Klaus-M. Schremser
Maker
@markus_jenul1 Markus, thank you so much for your comment and I can't agree more. Sometimes, I forget that there are still software tools out there, which take ages to implement and to get started with. Usersnap is set up in minutes and you're ready to collect feedback and share it with your team (Slack, MS Teams, Jira, etc). Your team starts to hear the pure voice of your users and customers.
Haymo Meran
Maker
@markus_jenul1 much appreciated!
Ashley Cheng
Maker
Making it easy to use (almost zero-code) has been very important to us and our users! You can literally start getting customer feedback and satisfaction within minutes 🤩 @markus_jenul1
Manfred Wiesinger
KMS always showed a strong passion for creating highly usable products. With usersnap he and his team again show lots of effort to #MakeFeedbackMatter - and better! 😊
Klaus-M. Schremser
Maker
@manfredwiesinger Thank you so much. 🤩
Haymo Meran
Maker
@manfredwiesinger thank you Wiesi! we give our best! Now!
Ken Babcock
We are super users at Tango - our near-term roadmap has been heavily influenced by feedback we’ve received from Usersnap. Well done!
Klaus-M. Schremser
Maker
@ken_babcock ohhhh, I like this comment and I'm very glad that feedback collected via Usersnap is heavily influencing your roadmap. Thanks a lot.
Haymo Meran
Maker
@ken_babcock thank you Ken great to hear that you get good value out of the product! I love to hear that 😍
Luka Kankaras
Maker
@ken_babcock I love when I hear this. Are you familiar with all the use cases we offer? Maybe you can benefit out of it even more 🤩
Lazare Rossillon
Was thinking of implementing an NPS for our start-up and this looks like the tool to use. Can I tie user feedback to their accounts / a token?
Ashley Cheng
Maker
Hi @lazare_rossillon Spoke looks like the exact product Usersnap serves! Each feedback item in your app (with logged in users) you can automatically fetch custom user data, as well as the captured user environment metadata. This helps to give context to the customer feedback for you to act on it and reply more accurately. Our NPS widget can be implemented in your app or be sent via emails, to increase response rates. And in-app you can set display frequency to, for example, every 90 days. Hope this helps!
Haymo Meran
Maker
@lazare_rossillon yes you can. Thanks for considering us! All the best with Spoke!
Engati
Sounds very interesting. Love the concept. If it helps convert customer feedback into actionable insights, then why not give it a try! Cheers.
Klaus-M. Schremser
Maker
@getengati I like that we are thinking the same way :). Listen to the voice of your customers and users and you will gain confidence in what to build next in your product.
Haymo Meran
Maker
@getengati we try to make exactly that happening. Give it a shot and let me know how it goes.
Luka Kankaras
Maker
@getengati exactly! 🙌 It helps you get the "why" behind every customer feedback :)
Luka Kankaras
Maker
Since working at Usersnap, I learned that a whole bunch of companies struggle with listening to their customers. The inability to create a feedback-driven culture can significantly affect business (this is a proven fact like the one that elephants can’t jump). Even those who choose to become more feedback-driven often struggle to choose the right feedback channels. That's where Usersnap jumps in. We grow and succeed together. We will help you do whatever it takes to generate feedback. So happy to be here. Thank you all for your attention and for supporting us 💙
Haymo Meran
Maker
@luka_kankaras1 keep the good stuff rolling Luca! 🤩
Luka Kankaras
Maker
@draftkraft always 🤩
Anne-Charlotte Lazou
Very Nice ! Congratulation for the product !
Klaus-M. Schremser
Maker
@anne_charlotte_lazou Anne-Charlotte, thanks a lot for your support here on Product Hunt. Whenever you have the need to listen to your customers, Usersnap is here to support you. Thanks to the Kaspr.io team to be here for us today!!
Haymo Meran
Maker
Luka Kankaras
Maker
@anne_charlotte_lazou Thank you, Anne, appreciate it! :)
Thomas Peham
Congrats on the launch, team Usersnap! :) Looking forward to giving it another try soon :)
Haymo Meran
Maker
@thomas_peham thank you! Would love to see you using in your new company!
Luka Kankaras
Maker
@thomas_peham we are improving it constantly, so if you need some guidance, let us know :)