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Usersnap — Get actionable customer feedback to grow
Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀
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@__tosh @josef_trauner One beautiful fact of Usersnap is, that it works equally good for a freelancer and for large teams or organisations. Just like feedback is important on a personal level as well as on an organisational.
Congrats on the launch! It seems slick! I am sure it will help product teams a ton. Customer/Feedback driven product development is still unchallenged. Good luck team!
Well said @milkers! It has certainly helped our product team a ton 💪 And also for our developers to know more about actual customer needs and preferences!
Hey guys! I'm a happy Usersnap client. The tool has been great, pricing is fair and it just works.
@pauloblob A special thank you to your kind words. We are also happy to have you as a customer. Thanks Paulo. I hope you like the way how Usersnap evolved recently.
Hi @pauloblob, I hope you're enjoying the custom translations feature! Which you can use for Brazilian Portuguese and customize the text on widget and forms. If you have any feedback on that, let us know!
@pauloblob so excited to hear that. If you need any additional guidance, let us know :)
@titondoka I love it when someone describes the value of a product so comprehensively as you did. Thanks. Giving feedback is never easy and you have to reduce the hurdles as much as possible.
That's one of our main selling point - ease of use! @titondoka
And you're right, Usersnap is an all-in-one software for bug reports, feature requests, over satisfaction measurement! It's suited for non-techy users in a kinda-techy website/app 🤓
Usersnap powers support at Tango! As an early, but fast growing startup, we love the simplicity and the price point. It gives us FAQs, Support Inbox, and we can route bugs and product ideas to our respective tools. Thank you makers!
@dangio25 Hi Daniel, thanks for the support. We are happy that Usersnap can support your growth. To the moon :)
Our pricing is designed to scale as our customers' companies grow, like your situation in Tango @dangio25 🙌
We're happy to see you using the feedback menu and various different feedback projects! Thank you 💙
Thanks @__tosh ! I am thankful and happy to be here! We have been working hard to build a simple-to-use feedback platform, and help product makers get in touch with their users easier. These are my thoughts about feedback and Usersnap:
Feedback is the way to grow! - Personally, as a team, as a product as a company.
There is nothing more powerful than honest feedback from those you interact with. Sometimes it is hard to take, but it’s always helping me be to become a better person, a better father, a better partner, a better colleague, a better product manager, and better entrepreneur.
It was hard for me to learn how I can create an environment where those around me felt empowered to tell me the truth. I was too focused on myself. I realized that I needed to learn to listen. And listen only - without trying to justify my actions.
The best way for me to achieve this was to make space and time for a deeper conversation to ask important questions. One example of an insight: people feel left alone or not appreciated if I don’t respond to their requests timely. It might seem obvious to you, but for me it was an important lesson. So, I started to give timely feedback even if that meant to tell them that I cannot handle the request for the next few days.
When have you asked feedback about yourself? What have you learned? I would love to hear your story!
We built Usersnap as the customer feedback platform based on learnings from real-life interactions. Now you can create a place where your customers can get in touch with you. We make feedback welcome so they feel empowered to tell you the truth. And we made it easy for you to handle the incoming requests and give immediate feedback so they feel heard and appreciated. Try it out and let me know what you think!
@__tosh @draftkraft Yes, I can't agree more and I'm truly grateful that you made me aware of how to include feedback and active listening to my personal interactions. It helps you personally to grow.
The last 2 years were not only an amazing growth journey for @usersnap but also a personal growth path for me.
@draftkraft It has been such a different experience, in an absolutely incredible way, to work with a company culture that values feedback exchange and growth from listening. Thanks for creating this feedback-driven environment 😺
Thanks so much for hunting @__tosh 🎉
Hi I’m Klaus-M. 👋 I’m the co-founder of Usersnap, a serial entrepreneur and a triathlete!
I’ve built some companies and released many products in the past. Most of them could have been way more successful with customer feedback early on. But I relied on my own “expertise” and gut-feeling too much, and did not see how the voice of the customer can shape product decisions and strategies.
That’s why we built Usersnap, and our core value is #MakeFeedbackMatter 🔥
Let me explain how we help SaaS companies, startups and PMs:
❓ Your pain
You can not decide what to build next because you have no evidence of what your target audience needs. Or you designed the wrong solution because you did not understand the core problem of your potential customers.
💡 Your JTBD
Get more customers and grow product adoption by solving validated customer needs and values.
How? 🤔
Gather feature requests
Prioritize with upvotes
Allow customers to send screen captures
Interact with customers via mini-surveys
Follow-up each feedback personally
… can you do all that with Usersnap? YES 💪
➡️ Try it out, it takes less than 10 minutes!
You can copy and paste a global snippet in 2 minutes and start collecting feedback with existing templates in 5 minutes.
😊 Have questions?
Our whole team is listed as makers and here to answer your questions. And to listen to your valuable feedback.
Thanks for your support!
Cheers,
Klaus-M. and all Usersnapians 🙌
@__tosh @nihalbhushan Thanks Nihal. Much appreciated and we would love to hear your feedback #MakeFeedbackMatter
This looks awesome, looking forward to try this for QuestMate.com! Is there a Mobile / React Native version in the works by any chance?
@sreuter Thanks a lot. I looked at QuestMate yesterday and it's awesome. We are launching a mobile SDK in a few weeks and we would love to hear your feedback.
We have a react native app for our dashboard - built by a guy we both know and like :)
@giri Thanks a lot. Whenever you are interested, I'm here to give you a personal demo of what Usersnap can do for you. :)
Wow, glad to see more customer feedback tools launching, Usersnap looks great for CSMs and product teams. Congrats guys!
@paul_shuteyev Thanks Paul. Product teams and CSMs are our favorite audience (and everyone else who wants to leverage user feedback) 🤩
@paul_shuteyev we live and breath feedback and are happy to share everything we learn about it! Thank you for giving us a chance!
@paul_shuteyev wow you've pointed out our main personas right away, a true experienced digital marketer! 👍
I'm also a marketer and I've found customer feedback increasingly useful for optimizing website content and understanding search to buy intent. I love the mini-surveys that can be triggered by time on page and specific user events, they provide me with qualitative insights that I would otherwise have to conduct several user interviews to obtain 👀
What do you think about marketers collecting customer feedback? 😊
Interesting, will definitely try. One question: in your opinion, what is the best way to increase user feedback. I'm particularly interested in how you can help solve getting feedback from churned users, which I always felt was the most difficult/expensive to get.
Hi @christoph_loewenherz, great questions!
Re: how to get more user feedback?
I've two main suggestions from the companies that we've observed increasing number of feedback after implementing Usersnap.
1. To always have the feedback button available on your website and app. This establish that you're a listener always ready to receive feedback and your customer will share suggestions, bugs and positive feedback when they feel like it. It will eventually become a habit for them and you will get tons of feedback! (Plus it does not disturb the customer experience.)
2. Ask for feedback at the right place, right time. You can trigger the feedback form by URL, user actions, time on page and user segments. Then the question you're asking will be highly relevant, hence the response rate will increase!
Re: how to get feedback from churned users?
You can trigger a feedback form when your users take actions to churn, this has worked very well for us. Customers are actually very willing to share their reason and the insights are incredibly helpful! Or you can always send them an email after the churn.
Hope it helps! And we're happy to talk more over a call if you want 😀
@christoph_loewenherz best way to get feedback is to ask for it. Find a good spot in the journey and just pop up an invitation to share their thoughts. In terms of churn reason we even had a required text field where they need to write a message. It worked surprisingly well most of the reasons were very helpful. So again, just ask ;-) Surprisingly many people are happy to help.
@christoph_loewenherz thanks for your support. I like the idea of hiMoment ... digital health :)
Looks amazing, big fan of the pricing, very clear & straightforward. I really like the in-app forms feature, which feels like an extremely efficient way to gather feedback. Congrats on the launch! Looks like you're on solid track!
Curious if we could build an integration with reviewflowz, specifically around your NPS collection feature at first. Is that something you think we could make happen? :)
@axel_lavergne Hi Alex, we are already interested in integrations. Let's talk about it kms[at]usersnap.com
@axel_lavergne in-app forms do increase engagement and response rates quite well!
We are super users at Tango - our near-term roadmap has been heavily influenced by feedback we’ve received from Usersnap. Well done!
@ken_babcock ohhhh, I like this comment and I'm very glad that feedback collected via Usersnap is heavily influencing your roadmap. Thanks a lot.
@ken_babcock thank you Ken great to hear that you get good value out of the product! I love to hear that 😍
@ken_babcock I love when I hear this. Are you familiar with all the use cases we offer? Maybe you can benefit out of it even more 🤩
Can you tell me the difference between Customer Reviews and Customer Feedback. I was wondering ....if this software is so good at extracting normally hard to get feedback, could it be used to extract more customer reviews? Or possibly could the data collected be used to create in depth customer reviews? which is usually very hard to get
@paul_rasmussen I think one of the more obvious ways to separate the two is customer reviews are public and written for other customers to see, while customer feedback is written for the team of makers and can be both public or private.
What's important here is customer reviews is a form of customer feedback. And that's why makers should respond to them 😉
Re: can one use customer feedback to get more reviews?
What a great idea! 💡 When you get a positive customer feedback it is definitely the perfect opportunity to ask the customer to write a public review for you. And they will probably be more likely to say yes! With Usersnap you can set up a connection project, basically having a follow up form to ask the customers that completed the previous form to give you a review!
I think its an excellent product, and clearly that's the view of everyone else. It's a stunning array of glowing reviews of Usersnap and you, the developers of it must be especially pleased to have received such amazing feedback on a platform like this! Congratulations!
@paul_rasmussen Hi Paul, thanks a lot. Our today's launch is also a celebration of the achievements of Usersnap and the great team so far (and in the future). Thanks for mentioning
@getengati I like that we are thinking the same way :). Listen to the voice of your customers and users and you will gain confidence in what to build next in your product.
@getengati we try to make exactly that happening. Give it a shot and let me know how it goes.
@getengati exactly! 🙌 It helps you get the "why" behind every customer feedback :)
@kmschremser Happy to hear that you're working on a mobile SDK. Looking froward to integrate it in Artivive.
@sergiu_ardelean1 Oh, that would be so great. I love the concept of Artivive (https://artivive.com/) to combine art and technology (Augumented Reality) ... and to couple that up with customer feedback - ** mind-blowing ** 🤯 Our Mobile SDK for customer feedback will be out in a few weeks.
@kmschremser @sergiu_ardelean1 we will let you know through our direct channel to you as soon as it is ready from prime time :)
kudos @ launching this release ?makers 🥳 super exciting!
the ability to act on user feedback is the secret sauce behind many of the best products and platforms out there. if you care about user feedback, Usersnap is worth checking out!
@__tosh Thanks Thomas. Secret sauces are used to cook the best meals but it also needs a good execution. Usersnap provides you with an easy-to-use software and helps you to bring your team on board with their existing workflows (share the user feedback via Slack, MS Teams, Jira etc) ... Kudos back to you for being an amazing supporter.
@__tosh thank you Tosh for publishing Usersnap on Product Hunt! You are a legend!
@__tosh totally agree to that, it's about the ability to act on that feedback.
An important step is to just start collecting feedback, it doesn't matter if you are still early and don't have that much tracking. One step after the other.
That's why our customers like is no matter if their organization is small or large.
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