Hey Product Hunters! My name is Ben and I work at Vitally, a Customer Success software platform that helps CS teams become more efficient and collaborative. Earlier this month, our Vitally Labs team released the First Call Success Generator — a free, public AI tool that uses ChatGPT to create an agenda for the initial call between a Customer Success Manager and their new client. One of the most common struggles we've heard from our customers is how hard it is to align CSMs and new customers. It takes a lot of effort and research to get it right, and we wanted to build something that eased some of the burden. We also noticed that despite all the recent hype around AI tools, there was a distinct lack of tools being made for Customer Success teams specifically. We wanted to address that gap. Customer Success teams are being asked to do more with less these days, and it's almost impossible to meet your goals without relying on software tools to do some of the grunt-work. We think this release can make CS teams far more efficient during that critical onboarding touchpoint. Right now, all we’re looking for is feedback. Primarily, how could we have made this First Call Success Generator tool more valuable for CSMs to prep for that first customer touch? And what else should we build in the future to make Customer Success teams more productive? Thanks so much, everybody!

We're all aware that generative AI has the potential to radically transform work in the long term, but in the short term, AI-enabled tools can enhance productivity for Customer Success teams today. Small productivity gains and improvements to customer experience add up to a big impact. Increased productivity isn't always about grand new systems. Sometimes (maybe often times), it's about doing repetitive work X% better with less effort. That's what this tool offers, IMO (wrapped in a fun design). Customer-facing teams at companies of any size should give this tool a try. :-)

Hi all!! Jody here; we've recently introduced a game-changing tool, the First Call Success Generator, developed by our dedicated team at Vitally Labs. Available for free, the tool uses ChatGPT and is designed to create personalized agendas for the initial calls between CSMs and their new clients. Give it a spin and let us know your thoughts. Eagerly seeking your valuable feedback/suggestions/comments 💪

This is one of the coolest new features I've seen in a while. Vitally is going to be a product leader soon because of their willingness to push the boundaries and embrace cutting-edge tech. I'm calling it now.