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VocAI Chatbot — Resolve 80% of your customer support questions with no code
Fine-tuned for customer interaction with GPT4 turbo, VOC.AI allows you to build an AI chatbot that learns from past interactions + information on your website to answer 80% of customer questions. It works with email, Zendesk, Shopify, live chat, & more!
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@new_user_129202231b3764e8f I have tried your tool and registered a chatbot with our website https://www.nexa4ai.com/
The user experience is very smooth. Never have I imagined there is such an easy but comprehensive solution to add a chatbot to a website. Huge congrats for the launch and best wishes for your success!
@new_user_129202231b3764e8f Amazing product, very useful, happy that I found it. I love the traction you've got so far and will be using it. Congratulations and good luck!
@new_user_129202231b3764e8f I had made a similar product for my company hackathon and bagged 1st Runner up prize for it.
We are soon going to prof with our idea.
Believe me, this has a lot of potential!!!
More power to you and your team !
It will be an honour to see an idea that I devised in parallel, grow in the real world(and not just my company) and help buisinesses !
I think, the best part is learning from the past interactions. There are several chatbots now available. How is yours standing out? Congrats on the launch
@naveed_rehman Voc AI Chatbot leverages Generative AI models like GPT-4 to process information from your support content to provide accurate and contextually relevant answers. Voc AI Chatbot is equipped to triage and address complex issues. It can seamlessly transfer such problems to human support teams to ensure customers receive the best possible assistance.
Congrats on the launch team and seems like a really useful platform.
I have a quick check on false positives. What has been the rate typically there? And what are the typical types of queries that the tool is not able to handle?
Maker
@imraju Thank you for your trial. Our AI Bot mainly answers domain questions (from uploaded files and website content). Unlike ChatBot, we hope to give stable, safe and professional answers.
Congrats on the launch. Looks like a great idea. To get it to have the right answers, does it use custom prompt injection or is there some sort of RAG/vector database in the mix? And if so, does that impact reply speed?
@mattski2000 AI chatbot is mainly trained on your own data (From your uploaded knowledge base) for quick answers. The large model is mainly used to help quickly identify customers’ real question intentions. So we can make the aibot have a balance between speed and accuracy.
I love the idea. We need solutions to improve customer service with AI. Good luck with the launch and further development.
@gtsiramua Thank you for your affirmation. We also look forward to hearing your suggestions regarding our products and your business needs.
VOC.AI seems like a practical tool for improving customer interactions with AI chatbots, and the integration with GPT4 turbo is intriguing! 💬🚀
I can already imagine the chatbot becoming the star of the support team, but I have to ask the creators: Will it ever tell jokes to lighten up those serious customer inquiries? 😄🤖
@malkielfalcone Absolutely! To enhance customer interactions. We're constantly working to add playful chatbot replfyfeatures, and lightening up serious inquiries with jokes is certainly on our radar. 😄🤖
Hey Team!
I had created something similar for my company's internal hackathon, where my team bagged 1st runner up place.
We are soon going live with our version inside the company.
Same concept of training a model based on knowledge base comprised of documentations, Trouble shoot guides, FAQs etc. Added with few more features.
Reach out to me on LinkedIn, if you feel like we can collaborate in some way.
https://www.linkedin.com/in/ritveak
@liwishsss please share your linkedin ID or send me a connection request on my mentioned profile.
talk to you soon!
VocAI chatbot easy to use for more information about like product , create capital knowledge of business development and growth consumer problem solve
@jitendra_s Thanks a lot, brother, it is glad you like our product. Feel free to reach out if you want to talk more about our Ai chatbot.
I'm impressed by the advancements in this chatbot technology! Managing 80% of customer queries without code is a significant achievement. The incorporation of GPT-4 Turbo is a smart move. Can't wait to see how it transforms customer support dynamics!
I love it, continuous learning and improving so that we don't have to do anything on our end!
Congratulations on the Product Hunt launch!
Considering the multifaceted nature of customer inquiries across various platforms like email, live chat, and more, how does Voc.AI navigate and ensure accuracy in responding to complex, nuanced questions while adapting to diverse customer communication styles and tones?
@kinzarra Good questions, You can train your AI Chatbot with your knowledge base, so the bot can understand more about your products. and prevent misleading answers to customers. If the AI bots lack knowledge it will smoothly transfer the case to your human support, ensuring your customers receive the best experience.
@mehmet_yitmen1 We use ChatGPT, and we also have our own algorithm models that support learning in various industries. Additionally, we conduct VOC (Voice of the Customer) analysis for e-commerce, incorporating more data into our analysis.
Thrilled to share my experience with Voc.AI Chatbot! As someone who's always on the lookout for innovative AI tools, Voc.AI is a game-changer 🚀. Their AI-driven approach to customer service is not just efficient, but also intuitive and user-friendly.
The AI's ability to quickly learn and adapt to our product knowledge, and create a personalized knowledge base, is astounding 🤖. The automation of responses, with an impressive 80% rate, significantly reduces wait times for customers, enhancing their overall experience.
💡What sets Voc.AI apart for me is its seamless integration capability. Adding a chatbot to our website was incredibly easy, and the user interface is remarkably intuitive. The way it can navigate through complex customer inquiries and maintain accuracy is simply extraordinary.
Additionally, the balance between professionalism and a touch of humor in interactions makes the customer service experience more engaging and pleasant 😊.
Kudos to the Voc.AI team for this revolutionary product! Excited to see how it continues to evolve and redefine customer service standards 🙌
@joyboybrian Thank you for sharing your experience with Voc.AI Chatbot! I can not agree more that striking a balance between professionalism and a touch of humor in interactions can make the customer service experience more engaging and pleasant. This is what we are doing now!
Right! Nobody wants to wait not even me. The customer support should be fast and accurate, and it should not be possible without AI intervention. Great product! Congrats on launch.
@anishsharma Haha, totally agree! Waiting is the worst! 🕑 we can say bye-bye to slow customer support with Voc AI Chatbot!
"With an 80% automatic reply rate, consumers no longer have to wait." - finally! Love the concept. Keep it up!
@martha_chua I'm glad you love the concept, and our team appreciates your encouragement. It's exciting to see how AI technology is transforming the way we interact with businesses and services.
I'm impressed by VOC.AI's ability to learn from past interactions and provide 80% of customer questions accurately. What other features does it have and how does it set itself apart from other chatbot solutions? #Chatbot #VOC
@itsawaisyounas Good question! Brother! The two most important metrics for an AI bot are answer accuracy rate and resolution rate. Voc AI allows the AI bot to fully learn from the historical knowledge base to ensure answer accuracy. For complex customer inquiries, intelligent customer service can blend professionalism and a touch of humor in interactions to make the customer service experience more engaging and pleasant. When the AI bot cannot solve complex problems, it will transfer the case to human customer service. Through continuous machine learning, the AI bot learns to use different tones to answer questions, even joking to liven up the atmosphere, in order to reduce the rate of case transfer to human customer service.
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