VoxImplant Kit enables you to rapidly deploy and customize your contact center voice and messaging interactions. Key features include:  No-code rollouts:  - Easy-to-use “drag and drop” visual editor - More team members and departments can directly contribute without specialty expertise - Sign-up, customize, and launch in minutes - Flexible, faster iteration to improve your performance. Integrated voice and messaging channels in a single window: - Agents can communicate how and where customers are most comfortable- all within a unified workspace. Chat on calls, SMS, Telegram, Whatsapp, and more, or switch between messaging channels - Integrate your CRM for agents to see fuller customer data on one screen and prepare for personalized engagement. Smart omnichannel routing that gets issues resolved faster:  - Customize agent routing by language skills, availability, and more, or choose from ready-to-go distribution strategies that get requests to the right agents fast. Live dashboards for actionable insights and better CSAT/NPS: - Track the performance of your contact center in real-time: statistics on calls, agent reporting, and call queues are available in one dashboard. Make smart decisions with relevant insights. And there’s so much more, including our seamless AI-voice technology integrations that power thousands of human-like smart IVRs for some of the world’s successful brands.

We are excited to say that Voximplant Kit, formerly our no-code call automation platform, has now evolved into a full-featured omnichannel cloud contact center that customer service teams and contact centers can deploy in minutes.