Wing Receptionist will handle all of your business' calls - whether it's sales, being a receptionist, or customer support! We'll follow your processes, use your software, and make sure your customers are happy! Focus on your business, not on calls.
We know this product and the team very well. It's a terrific front and back end, works beautifully, and the team is outstanding. If you have a question or need something, they are on it, immediately. Definitely recommend!
When things went remote, we had a lot of trouble staying on top of incoming phone calls, we were getting over 50 a day, ranging from customers with support issues, to customers looking for their account managers, to prospective customers trying to speak to sales.
We ended up building something crude that just forwarded the calls to our team... Though, our team was feeling really bogged down because of the number of calls we were fielding every day. We looked at other solutions like Ruby, Nexa, Smith, etc. but they were really expensive for our calling needs, and not very customizable. Adding more customization meant that things got way more expensive. As a company that deals in assistance, we realized that we could be doing better.
That's why we built Wing Reception! It's a service that lets you outsource all of your business calling needs, and customize them fully. You can have your Receptionists follow a particular process for each type of call, build an IVR tree, have your Receptionists give customers key information, have a sales conversation, provide support, anything you need! We even made it so Wing Business Assistant can work on to-do items that come out of the Receptionist, meaning we can leave our business' calling entirely on autopilot. Wing Reception is what we use too, so we're improving it every day!
Try Wing Reception today! We're hoping to build the best receptionist service there is. We'd love to know what you think π
@daryllman Thank you! And yes, businesses need a new way to take calls! It eats up nearly a whole workday's worth of productivity away from my team haha