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AI COACH — Automated sales coaching on every single call
Our AI COACH listens to every single sales call, automatically fills in scorecards and identifies how you could improve your sales process - just like a real sales coach.
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@bowen_moody2 Honestly, I hadn't delved much into AI-driven sales coaching before, but your description makes it sound intriguing. How long does the initial setup typically take for a team?
@kashyaparjun_ The coach can score multiple different types of sales calls (e.g. cold call, discovery, demo, negotation etc). It has built-in call detection so it can automatically identify what type of call it is and apply the right scorecard.
I’ve tried using ChatGPT to score my sales calls and it doesn’t really work. What’s different about this?
@mafalda_johannsen Great question! Wonderway's SLICE (Sales-led Intelligence Coaching Engine) is the brain behind AI Coach. This revolutionary engine transforms an LLM into a sales coach. We’ve been building sales products for years and are now working with some of the top sales trainers in the world (e.g. John Barrows, Rich Harris, Kevin Gaither etc.) to ensure that it delivers feedback similar to that of a world-class sales coach.
@stefanozorzi We have a native zoom integration and can integrate with the following tools via zapier: Hubspot, Salesloft, Aircall, Chorus, Dialpad, Cloudtalk, Close and Ringcentral.
@sentry_co Great point Andre!
Especially for the early stages of the sales process (especially cold calls, discovery, demos) most companies have a playbook for how they expect the calls to run. These are usually the stages that most of our customers are using Wonderway as they want to make sure that they are hitting on key points during these calls. As deals progress later in the funnel (e.g. negotations) then they are less likely to follow a consistent process.
That being said, its important to point out that our coach isn't looking for people to follow scripts word for word. Its usually just looking for key points in the call. For example in a discovery call it will often look for:
- Did the sales reps identify a key pain point for the customer?
- Did they explain how the product can solve that pain point?
- Did they book a next step?
This still leaves alot of flexibility for how the sales rep achieves these goals to suit their own style while still making sure that they are achieving the key objectives of the call.
Having utilized Wonderway.io, I can affirm its transformative impact on sales training.
Through AI, it pinpointed the exact areas my sales team needed to improve, offering personalized coaching that markedly enhanced our performance.
The real-time feedback on every call, along with auto-scoring, provided invaluable insights into our sales strategies. Moreover, the machine learning-driven training significantly accelerated our onboarding process, leading to a noticeable uptick in conversion rates. The platform's capabilities not only refined our sales approach but also saved us time and resources.
I highly recommend giving Wonderway.io a try for anyone looking to optimize their sales operations.
So it listens in on the audio and accurately scores the conversation? What about strong Indian accents? I doubt it will work there.
For example, sometimes scammers wanna separate grandma from her retirement fund and they're calling in from India.
Can this help them improve their nefarious acts?
@kingromstar Hey Rami! We're using OpenAIs transcription service. It's the largest language model and therefore the most accurate in the world so it will work with Indian accents. The software is definitely not designed to support such nefarious acts.
Having worked with Bowen and Maranda and the team on this, I can assure you it’s epic, and only getting better.
Congrats on the launch!
The more you progress in your career, the more important it is to have the opportunity to get objective feedback on our sales actions.
May your new product be the start of a wonderful journey. Best of luck with the launch!
Bowen - smart. When reviewing calls I usually end up just putting them on as I would a podcast and know 100% I am distracted and not actively listening OR I am actively listening but tough to get good insights and synthesize for advice. ANYTHING that solves this problem is worth a look.
@christopher_merrill 100% agree. Just even IF sales managers take the time (which is rare) they usually aren't taking it seriously. In most cases, our AI coach is way more accurate that a human as it never gets tired!
I understand this product is focused on providing analysis of the sales calls, but how else does it compare to other conversation intelligence tools? So many of them on the market!
@mariam_avetisyan3 - Great question! But before I give you the technical details, I want to clear up a common misconception: conversation intelligence tools don't coach—they merely facilitate the process for human managers. If managers don’t embrace them by listening to calls and providing feedback manually, their value for coaching effectively diminishes to zero.
The key limitation of traditional CI tools is that they only do keyword analysis. They do not understand the context of a call so a manager is still required to watch the calls for coaching.
On the other hand, Wonderway COACH uses the most advanced large language models (LLMs). It understands context and gives feedback just like a real coach so managers do not have to listen to the calls anymore.
Looks like it's a prompt to review against the best practices which is helpful especially if companies can customize this prompt
@nazar_begen1 Completely untrained the coach is 80-90% accurate when it comes to identifying the key gaps that sales reps need to improve (what you get with the product as part of the free trial out of the box). Once its trained on the companies data it’s 90-100% accurate (what we offer to paying customers).
Great job on the launch of AI COACH! The product is fantastic and is sure to help sales teams improve their performance.
@ayesha_awan1 thanks Ayesha! Its been great that you have been using the product and sharing feedback!
@bowen_moody @simonsylvest In terms of what's next, we are working on a new feature that allows customers to chat with their data.
We believe the future of analytics interfaces will be chat. Rather building 100’s of dashboards, we are implementing a chat interface that will allow sales reps and managers to interact with their data (similar to ChatGPT) to ask questions like:
1. What separates top performers?
2. How can we optimise our sales process?
3. What changes could we make to the pitch and product to improve product-market fit?
Wonderway COACH