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Xence โ Your confluence chatbot guru on Jira SM support portal
Instantly answer 50% of employee questions on Jira SM with a ChatGPT powered chatbot - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.
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Replies
This looks like a great solution! Have you considered integrating Xence with other support platforms apart from Jira SM?"
@konok_nazmul yes! we actually have our Gaspar AI platform, which consists of a GPT-powered chatbot for Slack and MS Teams, that integrates will all major ITSM platforms, like ServiceNow, Ivanti, Freshservice, and more. Feel free to check it out here, looking forward to your feedback! https://www.gaspar.ai/
@marilena_n Congrats on launching Xence - how it seamlessly melds with Jira SM to simplify help desk tasks is impressive! The instant, human-like responses can be a game changer, and I look forward to seeing how it works out!
Good luck with the launch!
@dfeles thank you very much for your great feedback and support! glad you like it!
Launching soon!
Congrats on the launch Marilena! It's good to launch in the same day with Xence
(Kadir from Launch Copilot - https://www.producthunt.com/post...) ๐
Congratulations on todays launch @marilena_n and the whole team behind Xence ๐ Good job with the product, wishing you the best of luck ๐๐ผ
Woah! Xence seems like a real time-saver. It's so cool to have a know-it-all chatbot that connects to our JIRA support portal behind the scenes - it can help with practically anything and save LOADS of time for our support members! Very cool, thanks for making this Marilena ๐ Good luck with your launch today!
Looks like an awesome product that's solving a genuine problem - can it also read and provide information that is within documents that are hosted in Confluence?
@dan_robins thank you! yes, it gives info for each company's Confluence docs!
very smart ! I can see that you could extend this to support or helpdesk not only for internal use :)
@vera_mur thank you for your feedback! actually, great idea! right now I don't think we can, but I am definitely informing the team on this one to see if we can work on it! thanks for sharing!
Nice one! A question - assuming the chatbot is trained on a lot of internal data from Jira, is there any security risk of someone external getting access to things like product roadmap? :) Or do you protect against it somehow?
@hey_its_kas thanks for your support Kas and your question! Each customer's data are separated from the other customers' data. Our chatbot has access only to your data. So info retrieval is based on each company's knowledge base, and with the help of chatGPT we find answers based on this customer's data. Hence they cannot be disclosed or manipulated. Moreover, we don't share all data with OpenAI, just the info that is needed for the specific query. In the future, we will also have our self-hosted LLMs for added security and privacy.
Congratulations on the launch @marilena_n, Xence looks awesome!
Does it integrate with other platforms such as Slack or Discord to further enhance its accessibility and reach? Also, how does it handle more complex questions that may require escalation to a human agent?
Great job on the solution and the launch! ๐
@gusoliveira_ thanks so much for your support! and for your questions! so, in terms of integration, we have our Gaspar AI chatbot to integrate with Teams and Slack exactly for the reason you say - this one is specifically for Jira SM. As for more complex questions, if they can't be automatically solved, the user fills in a very simple form right on the platform and it is routed to the right agent. Then following up the process is very easy, it just happens on the platform!
Congrats on the launch, guys! Looks impressive! Does Gaspar learn on my info or how can I ensure it gives accurate results?
@darya_antonyuk thanks Darya! yes Xence has access to your specific data, so the responses are crafted based on your internal repositories and knowledge base. This way, and with advanced dialog management skills and ChatGPT power, we ensure accurate responses
ChatGPT-powered products are always a good idea! Huge congrats on the launch, keep it up!
@tatiana_stronskaya thank you for your support! yes, good to feel like you talk to a human agent who offers instant support :)
Nice! Congrats on the launch team!๐ Will definitely try and share my feedback! @marilena_n
Congrats on your launch @marilena_n and team! As a new user of Confluence this is something I would definitely want to try. :)
@evgeny_kotelevskiy thank you! I believe it will make your life much easier!
Great job team. Congrats on the launch @marilena_n the product looks great. Best of luck to you today!
Xence by Gaspar AI