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p/xence-by-gaspar-aiYour Confluence chatbot guru on Jira SM support portal
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Marilena Nikou

Xence - Your confluence chatbot guru on Jira SM support portal

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Instantly answer 50% of employee questions on Jira SM with a ChatGPT powered chatbot - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.

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Marilena Nikou
Maker
📌
👋 Hey there Product Hunt community! An exciting day for us at Gaspar AI today as we are launching Xence, your Jira SM Support Sidekick! 🤖 🌟 Being AI and Jira enthusiasts and always on the hunt for increased efficiency in employee IT and HR support, we decided to develop a solution that will make the help desk operations and experiences effortless for everyone involved – employees and help desk teams alike. Whether you're an employee drowning in a sea of Confluence documents looking for answers or an IT agent tired of being the company's human FAQ, we hear you! It's high time you ditched the hours wasted on search quests and repeated Q&A marathons. So, are you ready to banish the Confluence document jungle and break free from the mundane routine? Say hello to Xence: our sassy, savvy ChatGPT-powered Chatbot, the first and only bot built natively for Jira SM. It can instantly answer 50% of employee questions on the Jira SM support portal without human intervention! Picture this: an employee logs into Jira SM and asks a question about the company’s HR policies. With the blink of an eye, our AI Chatbot dives headfirst into your Confluence knowledge base, grabs the juiciest nuggets of information, crafts, and delivers a response so human-like, you'll wonder if it's secretly been moonlighting as your colleague. 💥 Why Xence rocks your Jira SM world: ✅ Instant Answers: Our bot delivers solutions in the blink of an eye. ✅ Confluence Master: It doesn't just skim the surface – it dives deep into Confluence for the good stuff. ✅ Human-Like Magic: You'll think you're chatting with a real person. ✅ Seamless Conversations: Your employees will love the effortless interactions – no more tech-related headaches! Say "Adiós" to endless searches and "Hello!" to instant, spot-on solutions! Ready to elevate your Jira SM game? Try Xence AI today with our 15% discount (install it here https://marketplace.atlassian.co...) and let us know your feedback and experience. We’ll be here all day, so feel free to drop any comments, questions, or suggestions! Thank you for your support, you are Xence-tional! 🔥💪
Konok Nazmul
This looks like a great solution! Have you considered integrating Xence with other support platforms apart from Jira SM?"
Marilena Nikou
Maker
@konok_nazmul yes! we actually have our Gaspar AI platform, which consists of a GPT-powered chatbot for Slack and MS Teams, that integrates will all major ITSM platforms, like ServiceNow, Ivanti, Freshservice, and more. Feel free to check it out here, looking forward to your feedback! https://www.gaspar.ai/
Daniel Feles
@marilena_n Congrats on launching Xence - how it seamlessly melds with Jira SM to simplify help desk tasks is impressive! The instant, human-like responses can be a game changer, and I look forward to seeing how it works out! Good luck with the launch!
Marilena Nikou
Maker
@dfeles thank you very much for your great feedback and support! glad you like it!
Christos Karafeizis
Maker
@olenabomko our main target audience for this launch, are employees at companies that use Atlassian's products (JSM and Confluence) and they want to get immediate answer to their internal issue/question.
Marilena Nikou
Maker
@olenabomko thank you Olena! we are targeting IT/employee helpdesk managers who use Atlassian, receive hundreds of repetitive tickets and are looking for an AI-powered way to reduce them
Kas Szatylowicz
Nice one! A question - assuming the chatbot is trained on a lot of internal data from Jira, is there any security risk of someone external getting access to things like product roadmap? :) Or do you protect against it somehow?
Marilena Nikou
Maker
@hey_its_kas thanks for your support Kas and your question! Each customer's data are separated from the other customers' data. Our chatbot has access only to your data. So info retrieval is based on each company's knowledge base, and with the help of chatGPT we find answers based on this customer's data. Hence they cannot be disclosed or manipulated. Moreover, we don't share all data with OpenAI, just the info that is needed for the specific query. In the future, we will also have our self-hosted LLMs for added security and privacy.
Sandra Djajic
Congratulations on todays launch @marilena_n and the whole team behind Xence 😊 Good job with the product, wishing you the best of luck 🙌🏼
Marilena Nikou
Maker
@sandradjajic thanks Sandra! I appreciate the support!
Darya Antonyuk
Congrats on the launch, guys! Looks impressive! Does Gaspar learn on my info or how can I ensure it gives accurate results?
Marilena Nikou
Maker
@darya_antonyuk thanks Darya! yes Xence has access to your specific data, so the responses are crafted based on your internal repositories and knowledge base. This way, and with advanced dialog management skills and ChatGPT power, we ensure accurate responses
Kostas Kaldis
Maker
Been waiting for this one
Angelos Theofilatos
Maker
Really excited for Xence! Congrats to the team!
Christos Karafeizis
Maker
Congrats everyone involved on this launch!
Marilena Nikou
Maker
@chriskar thank you! it's been a journey!
Stephen Gibson
Congratulations on the launch of Xence! Being able to pull from Confluence and communicate through an ChatGPT powered bot on Jira SM is an invaluable time-saver. Can't wait to check it out!
Marilena Nikou
Maker
@stephen_gibson1 thank you! indeed, a great way to end those endless Confluence searches!
George Burmistrov
Congratulations on the Product Hunt launch, team! Xence looks like quite an interesting tool. I have a feeling it will change the game for most companies, especially the onboarding process for newbies. Are you planning to expand the field of use for Xence, maybe, turn it into sort of a helper not for new employees only?
Marilena Nikou
Maker
@burmistrov thank you! very interesting insight! yes, there are some ideas about expanding its use, we first though want to make it an invaluable tool in employee helpdesk support!
Vera Rose
💡 Bright idea
Love the idea of Xence! The instant, human-like responses are a game changer. Can we tailor the bot's replies to our company's tone?
Marilena Nikou
Maker
@vera_mur thank you for your feedback! actually, great idea! right now I don't think we can, but I am definitely informing the team on this one to see if we can work on it! thanks for sharing!
yiota boo
Congratulations for your launch!
Marilena Nikou
Maker
@yiota_boo thanks so much!
Aris Miletis
Maker
I tried it and it worked like a charm! I can finally have answers from a dozen articles right on Jira
Marilena Nikou
Maker
@aris_miletis thank you! great to hear you love it!
Paris Pateli
Maker
So excited for this product!
Kadir Furkan Kiraz
Congrats on the launch Marilena! It's good to launch in the same day with Xence (Kadir from Launch Copilot - https://www.producthunt.com/post...) 🚀
Marilena Nikou
Maker
@hellokfk thank you so much Kadir! good luck to you too!
Sunny Kumar
Nice! Congrats on the launch team!🚀 Will definitely try and share my feedback! @marilena_n
Marilena Nikou
Maker
@sunny_sogra Thanks so much Sunny! looking forward to it!
Harrys Asimakopoulos
Maker
Great lunch!!
George Xydias
Maker
Congratulations for the launch!!!!
Themis Mitropoulos
Maker
I'm really excited to see Xence hit Product Hunt! Great job everyone!
Marilena Nikou
Maker
@themitr thank you! means a lot!
Christos Paisios
Maker
Congrats on the launch :) ! This is going to be a game changer for Jira SM community. Great job everyone involved !!
Marilena Nikou
Maker
@christos_p thank you! indeed, such a useful tool!