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YesInsights — Get more customer feedback with simple one-click/NPS surveys
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How does this compare to ClickInsightsIO: Send one-click email surveys for instant feedback, pre-launc via @ProductHunt
https://www.producthunt.com/tech...
@jedi_marketer @producthunt Hmm doesn't seem like they are active anymore, but we have a lot of more features that can be used easily, such as reward autoresponders where you can offer rewards or even trigger a second survey. We can track emails directly in Gmail any many other platform with more advance instant analytics. There's also free Slack integration for instant notification as well :)
@ourielohayon yup, that's a whole crazy different problem all together. YesInsights does work with Intercom in-app messages though and we're planning using it on a few use-cases once we get going ('Hey! you've created 10 surveys! How's your experience so far?'). We haven't explored other in-app chat tools yet but we'll look into it.
I've known Wilson for quite some time and have been fortunate enough to meet his co-founder Lenny as well via intercom. He's a sales leader, serial entrepreneur, and I'm very excited to see this tool evolve over the next few months. I've already relayed feedback to Lenny and they're 100% receptive and set on making this the next best tool out there. I've already used it 3 times, with 100% success. Additionally, it will allow me to get better at sales and also make me look good to my VP of Sales & CEO as well. Highly recommend.
Awesome concept! I'm tired of getting these cold requests from companies to spend 30+ minutes filling out a survey with a bunch of boring questions. It just doesn't make me feel like the company values my time which lowers my brand affinity.
Just ask me 1 simple question and give me the option to follow up with a comment. Then ask another question once a week. That type of flow would make me feel more valued as a customer because it feels like the company cares about my input and my time.
Good luck @lenndizzle, @ajpocus and @wilsonpeng8!
@bentossell Thanks for commenting! This isn't my first product in the customer feedback space, and I think the main difference between YesInsights and the rest is that we make it as easy as possible for customers to share their thoughts. When you use an email marketing service like Mailchimp, respondents don't even have to type in their email address! Compared to a survey you'd get at, say, Walgreens, where you're answering question after question, YesInsights is like a breath of fresh air.
@bentossell ah, fair enough. Nothing wrong with a little competition. I think we'll top our competitors in a few ways: we capture email addresses without any user input, we're eating our own dog food from the start, and ultimately, I believe our analysis and visualizations will set us apart. We have a top-notch designer, and we're paying close attention to what our customers tell us.
@ajpocus nope nothing wrong with it at all - was just wondering your plan of attack in a competitive space :)
I always get emails from companies asking me for feedback and giving me a link to fill out their survey. I dunno about you guys, but I find it very annoying to goto an external site to fill out a long survey and I never click those links. Because of this, I imagine the completion rate must be very low.
So a few buddies and I decided to solve that problem by building a tool that allows you to embed surveys in emails or blog posts so your customers can respond with one click with instant tracking and analytics. You can literally embed on any platform and it'll blend in. With this companies are getting higher click through rates and instant feedbacks right away.
hey neat product! do you have any data/research on the conversion rate increase from switching to using these one-click surveys?
@brdick hey Bryan, one of our customers wrote a review about us: http://www.sociableblog.com/2016... - it's one anecdotal data point but as we get going we hope to gather more solid data
I've done something similar in the past by creating three separate links and tracking the answers as bit.ly links. Glad to see something more like this!
@wilsonpeng8 Great concept. Do you have any plans to integrate with Constant Contact ?
I like the format, surely cost is what drives the free surveys, is there any trial offers?
/ syndicate