From my experience, the cars aren’t thoroughly sanitized between customers. They do the bare minimum so the car can be turned around to the next customer.
Horrible customer service. The worst I've ever experienced. The website and app don't work. They take a higher deposit then any other rental company. The surfers who drop off and pick up the cars are never on time. It is not a cost savings from other companies, nor is it more convenient. I don't understand the value-add of this company.
Lately their customer service is horrible. Not helpful not responsive. We reported a lost item immediately after dropping the car. They didn't even bother to check for the lost item. They didn't provide any updates. I wasted hours on the phone just to find out the car is currently used somewhere else.
0 stars - I booked a reservation about a month ago. They cancelled my reservation 10 hours before pick up. They simply said they overbooked. I thought I would give them a try but honestly it was a big mistake. I advise you guys to go with a better company. These ppl don’t care about their work ethic’s. They simply sell out on you and don’t offer a real solution. I don’t really like leaving negative comments but I also like to help others when I can.
Its the worst car rental i've ever used. they will cancel you a minute before your booking have to start for no reason at all. no costumer service. no nothing. i will never ever ever rent a car by kyte.
