Backing up works incredibly well. Restoring is a nightmare.
Restoring my ~350 GB backup via zip turned out to take a week to make the zip file available. Which is preposterous. They say you can get a USB hard drive shipped, which is faster, so I did that. Nope, that also takes the exact same amount of time. While I was waiting for the hard drive to ship my zip file finished and was ready to download. It took me 3 more days to download the file.
All told it took 9 days to recover my backup. I've been using this product for years and recommending it to everyone—I feel like a complete idiot. I never noticed that they intentionally avoid revealing how long a restore takes. Even after you start the restore, they don't try to estimate how long it takes because it's so egregious. This company has been around 10 years! I have no idea how the product can be so poor after an entire decade.
And the worst part is the complete indifference and lack of shits their customer support seemed to give. I talked to three or so different people and every single one of them made it abundantly clear that they couldn't possibly care less about how slow their restore feature is, and it was my fault for assuming their product was better than it was and believing their marketing site.
The whole experience was vile.
