I'm not very tech savvy but this feedback tool is so user-friendly that I've been able to do everything I need to quickly and simply. I love that I have my customer's opinions right at my fingertips, it's made it much clearer what I need to do to improve their experiences. My favourite feature is the option to invite high-scoring customers to share their experience on social media. Couldn't believe how quickly I started to see an improvement in my score after to paying attention to the feedback!
Now I'm seeing the impact this has on my business (in a good way), I can't imagine not utilising this tool!
GroHawk is an easy to use platform that is easily taught to anyone and is a great tool for monitoring customer satisfaction. It's use as a mobile app is very convenient and the review system is unlike anything I've seen. Highly recommend, 10/10
