I recently had an incredibly disappointing experience with InVideo AI, which I feel compelled to share. Despite the platform's potential, the customer service experience was shockingly inadequate. I encountered a technical issue that rendered the software unusable for my needs. When I reached out to customer support, they repeatedly insisted that the problem was due to user error rather than considering any possible fault on their end. This response was not only dismissive but also wasted a significant amount of my time, as they continued to offer the same unhelpful advice over and over.
After spending more than four hours trying to resolve the issue through their support team, a ticket was finally created. However, instead of providing a solution, the ticket was closed shortly after, without any resolution or further communication. They left me with a poorly written set of instructions and a link to a video that, to my frustration, did not work. This lack of effective support and accountability is unacceptable for any service, especially one that positions itself as a professional tool.
Furthermore, I found the overall user interface confusing and difficult to navigate. The instructions provided were not clear, and the support team did not seem knowledgeable or willing to escalate the issue to their engineering team for a proper investigation. It felt as though they were more interested in closing the ticket quickly than actually helping me resolve the problem.
In summary, my experience with InVideo AI was a waste of time and incredibly frustrating. The poor customer service, combined with the unaddressed technical issues, has left me with no choice but to seek alternative video editing solutions. I strongly advise others to consider different platforms, as InVideo AI failed to meet even the most basic expectations for customer support and usability. It’s disheartening when a company does not stand by its product or provide adequate support to its users. I cannot recommend InVideo AI to anyone looking for reliable and effective video editing software. Save your time and money by choosing a more reputable service that values its customers and stands behind its product.
