Nice onboarding process. Our rep connected us with a knowledgeable expert.
During the onboarding process it was made clear to us that their experts are vetted, that they use time tracking and that we can pay per hour. After we signed the contract, the story changed. Suddenly there was no time tracking. We couldn't get the expert on a call for more than 30 minutes per week and we had to pay for the full 10 hours per week (like a retainer instead of Time & Material). When we complained we were not getting value they refused to close the contract and continued to bill. Never received a refund. The expert was certainly knowledgeable. However, he was essentially running a scam. During onboarding he pretends to be available and ready to work. Then, after you sign the contract he disappears, he refuses to show time tracking and is unavailable for meetings/workshops. My advice: stay away from MarketerHire and use resources from Upwork. You'll get reasonable fees (MarketerHire charges 300% to 500% of the going rate), you'll be able to see reviews and you can put money in escrow to avoid paying when the expert provides no value.
