ProProfs Live Chat Software Customer Reviews 2025

ProProfs Live Chat has improved our customer engagement and satisfaction levels by enabling us to provide real-time support and instant solutions to our customers' queries. Its real-time chat allows us to interact with customers instantly, addressing their concerns and providing solutions. The ability to see what customers are typing before they send their messages helps us prepare quick and accurate responses, enhancing the overall customer experience.

7mo ago

Mandeep Singh Saini

•1 review

ProProfs Chat is a savior for our team, offering an intuitive interface and robust features. The live chat functionality and AI chatbots have helped us improve our customer support efforts. The intelligent chat routing ensures queries are directed to the right team member, minimizing response time. Responsive customer support ensures any issues are promptly addressed. ProProfs Chat's integration capabilities make it a must-have for businesses seeking a user-friendly and intelligent communication solution. Highly recommended!

11mo ago

Angela White

•2 reviews

ProProfs Chat offers many features that can help improve your brand image. By allowing you to deliver personalized messages to website visitors, it can help you create a more positive impression on potential customers. This can be especially effective if you use ProProfs Chat to provide personalized support and assistance to visitors who have specific questions or concerns. By making an effort to personalize your interactions with website visitors, you can show them that you value their business and are willing to go the extra mile to help them. This can help improve your brand image and build customer loyalty.

2yr ago

Neha Bansal

•2 reviews

ProProfs Chat has been a lifesaver for our customer support team. The software is easy to set up and use, and the integration with our website was seamless. Our customers are impressed with the quick and helpful responses they receive through the chat feature.

2yr ago

Paras punia

•2 reviews

We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service.

2yr ago

neha bansal

•1 review

ProProfs Chat was easy to set up and has proven to be a reliable tool for delivering exceptional customer support experiences. Thanks to its in-depth reporting module, we can stay updated with our performance at all times.

2yr ago

Shrishti Singh

•1 review

We have been using ProProfs Live Chat Software for some time now, and it has become an integral part of our customer service strategy. The software's proactive chat invitations feature allows us to engage with visitors and offer assistance proactively. This has resulted in increased conversions and improved customer satisfaction. The chat history and transcripts feature enables us to review previous conversations and provide better support in subsequent interactions. Overall, ProProfs Live Chat Software has proven to be a valuable asset in our customer support arsenal.

1yr ago

Anushka singh

•1 review

I've been using ProProfs Chat for a couple of months now, and it has exceeded my expectations. The user interface is simple and easy to navigate, and the chatbot feature has been a game-changer for my customer support team. Overall, I highly recommend ProProfs Chat for businesses looking to improve their online communication and customer experience.

1yr ago

Aditi Arora

•1 review

1yr ago

Mukul Singh

•1 review

ProProfs Live Chat Software has greatly improved our customer service experience. The software's intuitive design and easy setup process allowed us to get started quickly. The real-time chat feature has been instrumental in resolving customer inquiries promptly, leading to higher customer satisfaction rates. The robust reporting and analytics tools provided by ProProfs allow us to track important metrics and gain insights into customer behavior. We highly recommend ProProfs Live Chat Software to any business seeking to enhance their customer support capabilities.

1yr ago