SnoopReport

Mauro, thank you for 5 star review. We appreciate it!

Hello, thank you for your request. Please go to Dashboard -> Settings -> Discontinue subscription link on the bottom of the page. Our support both email and phone are 24/7 and you can ask them to cancel your subscription as well.

Was our support helpful? Please share your experience

Dear Natalie, We are sorry that you are dissatisfied with Snoopreport and our support team response time. In fact we had a mail server misconfigured for 2 days and no outgoing mail was delivered in that timeframe, one of those never delivered emails was our reply to you, it's totally unacceptable and we apologize for that. All emails from those days are now delivered and we basically issued full refunds, all money spent on Snoopreport, for everyone affected including you as a compensation. Hope that it satisfactory. As far as partial/empty report issue: we investigated the case, relaunched likes collecting process several times and found that person of interest was in fact barely active yet 3 other weekly reports have some likes in them, please take a look. As a reminder (Terms of Service) We can track most Instagram likes and follows, but we do not guarantee we track them all. You will see about 5%-75% of actions performed by public Instagram accounts in your report. Primarily likes delivered to big accounts with dozens of thousands likes per post and more will not be included in the report due to technical limitations yet those likes are of less value to our users anyways. Likes to private accounts posts are never shown to public as well (Terms of Service and Privacy Policy). We did not hear back from you, please check your emails and reply if you have a chance. We asked you to please provide the list of likes performed by the account in the mentioned period so we can investigate how we missed those and improve service for you and other users. Thank you for your time and we apologize for no response one more time That you for being our customer, Snoopreport team

Could you please tell me how we did?

Dear Snoopreport user, There's only one case when we are unable to track this account is when it's private at the time you are adding it in our dashboard. We respect privacy and do not track private accounts, it is properly disclosed on the main page, in FAQ, in Terms of Service and even during the subscription process. If an account is public now, you will be able to add it and start tracking. Please note that if an account becomes private after tracking is started, you will only see the portion of likes performed while an account was public. Anyways, if you feel like we did not communicate a private accounts approach right, please contact out support and we'll refund all payments you don't feel comfortable about. Please let me know if this issue is resolved.

Hello Taylor, thank you for your feedback. There's technical AND ethical aspect of tracking private accounts, even if it was possible from technical stand point we would not do it due to ethical reasons. We are sorry we can not help on this one. On the positive note, we revisit accounts we track frequently and if account become public again we will be able to continue tracking, it happens pretty often when account go private and back public.

Hi Ryan, thank you for review, could you please share your case study with us so we can see how we can serve your purpose better?

Hi Julian, Thank you for your feedback. We do not see any support requests or disputes initiated by “Julian” or even “Juliana” in May or June 2023 via phone, email or through payment processor/bank. Could you please tell me more at an (@) snoopreport.com and I will personally take a look at your case. Could you please tell me what you meant by “Does not display full reports? Real time report examples are available at our website, our customers are getting exactly the same reports for accounts they track, it’s as full as it gets, did you expected something else? How do you know that “there was definitely activity”? Please read FAQ and Terms and Conditions carefully, we explained target success rate there so our customers can have a right expectations. Anyways, if you feel uncomfortable about any of your payments, please contact our support at support (_at_) snoopreport.com and we will refund such payments and cancel your subscriptions. We honor most of such requests.

Dear Kim, could you please provide a details? Our reports are 100% accurate and always been that way. If we say someone liked specific post it's 100% true, we double check it and give a firm guarantee. The only case scenario I see is if at the time of our observation a post was liked but was unliked thereafter, this accounts to 0.01% of cases and is very unlikely as as I said before we double check the likes some some time after. The other problem you might be referring to is we do not collect 100% of likes, that is true and it is practically impossible, success rate varies, we properly disclose this fact in our Terms of Service. We encourage you to specify details of inaccuracies you faced via publicly available reply here so we can provide a public reply as well.