It's important to consider the people who are behind a business. If your vendor doesn't respect you and your valid concerns like not putting WATI branding and BACKLINK on our website are being disrespected. No point continuing with them. They voluntarily canceled our service mid way without giving us a chance to migrate out and sent a "We will miss you!" emailing mocking us as a customer. One cannot misuse the trust of a customer more than this. Our bad that we did not have a backup option ready, now we will.
I used Wati for my digital marketing to get prospects, and connecting it with WhatsApp was very easy.
The support team has been great, making the whole process from onboarding to integration smooth and hassle-free.
Overall, I’m very happy with the experience so far and hope it stays the same in the future.
My experience with WATI has been transformative, especially in building scalable solutions for sectors that rely heavily on personalized customer engagement, like agriculture. We started using WATI in 2020 to build chatbots that could simplify and digitize farmers' processes, from managing their income and expenses to staying updated with market rates and accessing expert advice. WATI’s user-friendly interface and robust feature set allowed us to quickly roll out solutions without needing a large technical team, which was a critical factor for us as a startup.
The platform’s ability to easily integrate with WhatsApp has been a game-changer. It allowed us to meet farmers where they are—on a platform they already know and use daily. Beyond that, the automations we’ve built using WATI have streamlined customer interactions and allowed our team to respond efficiently to queries via features like “Krishi Clinic” and market updates through “Krishi Mahiti.”
While we’ve found immense value in the platform, the only challenge has been waiting for certain feature updates, like the delayed access to Meta Flows. Despite that, the overall benefits of WATI have far outweighed these minor setbacks. The platform has allowed us to offer real-time solutions to farmers, making their lives easier and more productive.
Easy to use, Plenty of features like automation, knowbot, integrations that are highly used by us and There is detailed documentation and detailed FAQ's which help us self resolve queries. They do someting innovative every month with new version. My overall experience with Wati has been positive. It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable.
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WATI is an exceptional platform for chatbots and broadcasting! The seamless integration, user-friendly interface, and reliable performance have made it an indispensable tool for our business. Their chatbot functionality is incredibly intuitive, allowing us to engage with customers efficiently, while the broadcast feature ensures our messages reach the right audience effectively. Highly recommended for anyone looking to enhance customer communication!
Wati is cloud based solution to use WhatsApp API. The inetregation with API RestFul is very easy and quick. We manage to integrate with CloudBeds, billing solutions, etc. The client runs in Windows, Android, IOs.
WATI has made a huge difference in how we communicate with our customers. Its WhatsApp integration makes it so easy to chat with clients in real-time, which has really improved our response times and boosted customer satisfaction. The platform is super easy to use, and tools like automation and the CRM integration with Hubspot have helped us manage conversations smoothly and efficiently.
WATI has been a fantastic tool for managing our customer interactions on WhatsApp. The automation options are robust and help us respond to queries quickly, improving our overall efficiency. We especially love how easy it is to set up templates and integrate with our existing systems.
The platform is intuitive, and their team is always ready to help with any setup or troubleshooting. If you're looking to enhance your customer communication via WhatsApp, WATI is definitely worth considering!
We have been using WATI for more than a year and have found it to be very reliable and flexible.
WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.
We are very satisfied with WATI and will definitely recommend it to budding/growing consumer businesses worldwide!
I implemented WATI my survey platform where I used to send promotional messages to our subscribed users to send information about new survey we add on our platform. Along with this we have also sent automated Transactional messages through WhatsApp using WATI that help us to reduce the operational costs. I really recommend WATI.
