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Bailey Kane
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I find my best nudge to rethink things is when I have a strong emotional response to the information I'm receiving. If a user gives me feedback and my instinct is to become angry, reject the feedback, or rationalize it away, I know there's a real problem.
In the absence of real users, I benefit from giving myself sample scenarios to walk through with the product and emphasizing each point of...
How do you know when you're wrong?
Peyton Goen
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