Carol Leung

Definitely having an organized intake mechanism. We're using an AI tool to automatically categorize everything. Beyond that, whoever's spearheading product should be reviewing and taking the first pass at meaningfully prioritizing feedback / requests. Then, asking for level of effort for each item or prioritization category, refining based on what makes sense for your timelines and level of...

Yep. I was just chatting with a friend about this today. "AI" is slapped on everything to the point that it's an expectation from people and customers and no longer a convincing selling point imo.

Passion and interest - it instinctively makes me stay on top of everything, irrespective of hacks, tools, methods. I've found that even if I've engineered a fancy organization toolkit and approach, it's still not very effective for me if I'm not interested / motivated to do it.

Appreciation. Business is a symbiotic relationship (whether it's a customer, your co-founder, or manager) and it's instinctive for people to feel important and acknowledged. How you make them feel is what they'll remember, and will always be the primary motivator for how they'll engage (or not) with you. Today, everyone is distracted ... texting, Instagram, notifications, emails, etc. This has...

Perhaps an unpopular opinion, but indirect insights are also just as helpful in the super early stages while you're still forming your idea. It's 2025, people aren't shy of writing (Reddit) and talking (TikTok) about their experiences, both positive and negative. A quick keyword search around the general topic you're pursuing will pull up thousands of people expressing their unfiltered thoughts...