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  • Clara Hong

    Clara Hong

    Novice sailor in the world of startup
    3 points
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    Clara Hong
    Clara Hong
    started a discussion

    Getting back churned users, is it worth it?

    My time is split evenly between acquiring new users and making existing customers happy (so they stay). But now, I'm wondering if this should be a tripart split, and I should also be paying attention to churned users. In the past, I've tried a win-back campaign for churned users by offering them a discount. But it had 3% conversion. Should I focus on re-engaging churned users for my SaaS? If...
    Clara Hong
    Clara Hong
    left a comment
    This is a really fun idea! I had fun reading through the tweets on the page :)
    Dear Intern
    Stories of work mess-ups to show it's okay to make mistakes