D Law

I was responsible for the customer experience (pre and post sales) for years at a large SaaS company and something we struggled with was the pull towards (broad) customer support and interactions via Slack. Not only did our customers want it, we wanted it as well and knew it was best to engage with our customers where they were at/were most comfortable but how would we do it at scale? Common...

With SuperBlocks having SOC II Type 2 support now, I recently recommended it to a CTO I know at a large security company. Their use case: The company’s support and CS team have to reference a number of different tools to identify customer performance health and usage to be as proactive as possible. Today they use: - Their app backend (RDS) - Intercom for utilization stats - Intercom for...