Dominic Manning

Reviews can be the bread and butter for both customers and companies. If you want to stay on top of them as a company, you need to be notified when there's a fire in the review section. If you don't, you'll be losing so many customers to a bad review. A good mediation from a company can actually win you a customer. The reviews section is where decisions are made and also where your product or...

Not getting signatures from my prospects. Ouch... Sometimes I think there's an easier way to reduce the friction than to be sending heavy docs for signature.

Outbound efforts in the necessary channels using location as a filter. You'll be able to get a foothold from there the same way you did in your original geography.

You'll need to actually listen. Make sure you're getting notified of urgent reviews. From there, if you're quick, a good reply can easily override a bad review and show that you're quick to help and solve customer issues. If the customer is bringing up valid points, track and aggregate those questions and concerns so that the product and customer success teams know how they can improve or where...

Could there be no-code-ception? A product built by no-code for no-code? Now that's wild.

We at Caravel have built whole products based on the direction we were given and feedback by both customers and prospects. It's crucial to keep a pulse on the "Voice of Customer" - something your company is probably already doing, just see who owns this and ask to get those insights. So, whether it's improving the product or building one altogether, feedback is essential - just make sure...