Filip Jaskólski

Hi there, you awesome guys! We just released quite a big piece on customer service trends in 2017. It's my fourth time working on this kind of report for LiveChat (read about the first time here: https://developers.livechatinc.com/blog/how-to-create-better-reports/). Just wanted to drop a few lines on how we did this. Every time we dig through millions of records of statistical data, we feel...

Hi there! Just wanted to drop a few lines about this little project. It turns out that typing speed matters within the customer service industry. We've noticed a pretty tight correlation between customer satisfaction and response times when using live chat. When digging a bit deeper, we learned that typing skills are one of the key factors that come up during interviews for customer service...