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Hoang Tran
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I don't see anything wrong in offering instant customer support available 24/7 to global customers. Why do you think it's not suitable for customers? Have you tried any before?
Is using an AI chatbot for your customer service lazy?
Callum Jones
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Hoang Tran
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What's Missing in AI Chatbots for E-commerce? Share Your Insights!
I am researching about AI ChatBot in e-commerce space to help with my prototype. If you often do your online shopping, please help me with 3 questions to better my understanding about this space.
1. Can you describe a situation where an AI chatbot failed to meet your expectations or caused a problem in your shopping experience?
2. What specific functionalities do you find lacking or...