Jaime McCandless

My bike was not returned from a rental, and I currently do not have visibility into when or whether I'll get reimbursed for it. I didn't really look into the details of their process for handling stolen rental gear (my mistake!) before I started renting it out. Now, as far as I can tell they have no hard contract in place for how to manage reimbursement. It seems like it's just up to their...