Aakash

Hello PH community, We’re excited to introduce Hoffen to you! Hoffen’s a hassle-free way to find out how visitors interact with your platform - completely live! We created Hoffen (a German word for hope) because we saw a huge gap in the customer experience industry, specifically the way users are onboarded, supported or understood. With Hoffen, you can remotely-observe every click and scroll...

Hi, great product. Quick question: how can one identify which conversations to merge? Are you using email as a unique identifier or something else? And what if the user is using a separate name (handle or even email) on social media?