Karen Lee

it is too early to even think about this question

Calling banks, credit card companies, or other service vendors to dispute transactions, negotiate bills, or cancel reservations is often a frustrating experience. For example, disputing a transaction with Bank of America can involve waiting over an hour just to talk to a representative. On average, Americans make such calls at least three times a week. While resolving the issue itself may not...

This is too generic. In the age of AI, we need to consider hardware, operating system, interaction, and use case. Design has to follow with the four elements mentioned. LLM is changing the landscape created by smart phones. What used work might not work in this new age. But for now, one thing for sure is that the chat like experiences is defining interactions. As LLM get smarter, things might...