Ongro

Measuring retention and engagement are essential metrics for evaluating the success of a customer-centric product. - Retention measures how many customers continue to use the product over time, indicating their satisfaction with it. - Engagement measures how often and how deeply customers interact with the product, providing insight into how well it meets their needs and delivers value.

There is a range of methods to gather feedback, including user interviews, surveys, A/B testing, social media monitoring, and customer support interactions. We also leverage product analytics to gain insights into how users are interacting with our product and where they may be encountering issues.