P Ti

I'm a customer service rep and I'd love to automate responses to cases or at least have something trawl previous responses so I can copy+paste rather than rewrite it every single time. Or if a case has a set type it checks a specified customer folder and looks for documentation related to ownership, big time suck is confirming who owns the account.

I'd take the pricing with a huge pinch of salt. Checking my coverage with cigna on a HDHP for imatinib 100mg for 30 days they're quoting $1,516.94 but if I look on GoodRX it's $40 from Vons. Just because the wholesale price is X doesn't mean you'd pay that even without insurance. I think the myriad pricing structures is just one part of the insanity. I can pay $40 with a coupon or I can pay...