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If you’re using Zendesk and into your SLAs and OLAs or just want to create some better workflow to ensure things happen in a timely manner, this app is for you!
Timers App for Zendesk
Timer workflows to manage SLAs, OLAs, deadlines or reminders
Any enforceable and auditable approval workflow for Zendesk tickets you can imagine can be easily created using the Approve app.
Approve app for Zendesk
Powerful approval workflow processes for Zendesk support