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  • Urmi Sawant

    Urmi Sawant

    Marketing & Ops Executive at Haptik
    9 points
    All activity
    Urmi Sawant
    Enhance purchase decisions with relevant recommendations, and enable live chat support at the point of sale. Replicate in-store assistance on your digital channels, using a multilingual voice assistant.

    Chatbot for eCommerce
    Chatbot for eCommerce
    AI That Puts Your Customers First
    Urmi Sawant
    Chat-based customer care across Web, App & Messaging using a hybrid AI and live agent system.

    Customer Care
    Customer Care
    AI That Puts Your Customers First
    Urmi Sawant
    24/7 sales agent to answer FAQs and convert passive website visitors into interested customers, address FAQs and recommend products.
    Lead Generation
    Lead Generation
    AI That Puts Your Customers First
    Urmi Sawant
    Learnings and guidelines on how to power up your customer experience curve and drive your customer success metrics at scale.
    Customer Experience Strategy
    Customer Experience Strategy
    AI That Puts Your Customers First
    Urmi Sawant
    Urmi Sawant
    left a comment
    Certainly, Zendesk is a great platform!
    Zendesk for Startups
    Every customer counts when you're a startup
    Urmi Sawant
    When customers connect with brands outside of the brand’s property, how are they interacting with them?
    Join in for the informative session on July 8th, 1:00 PM ET, and learn how to upgrade to a better CX by delving deeper into consumer expectations.


    Future of Cross-Channel CX & Messaging
    Future of Cross-Channel CX & Messaging
    AI That Puts Your Customers First
    Urmi Sawant
    Customers' data security is our #1 priority. Haptik is compliant with military-grade security standards & privacy regulations, proven to handle confidential data with top-notch security.
    Enterprise Security
    Enterprise Security
    Haptik's Commitment to Data Security & Privacy
    Urmi Sawant
    Truly understand how your customers interact with the Virtual Assistant, discover what’s limiting their user experience, and continuously improve CSAT & NPS.

    Intelligent Analytics
    Intelligent Analytics
    Powerful Intelligent Analytics Platform Built for Scale
    Urmi Sawant
    Build AI-driven bots for chat, email and voice within minutes using Haptik's no-code Conversation Studio

    Conversation Studio
    Conversation Studio
    Deliver High-performing Customer Experiences
    Urmi Sawant
    In the digital age, customer expectations have exponentially evolved and the Financial Services space is not an exception to this trend. This survey report provides critical insights into the evolving priorities of the Fintech industry experts.
    Conversational AI in Fintech
    Conversational AI in Fintech
    Expect flawless omnichannel customer experience
    Urmi Sawant
    Eliminate customer frustration by giving them on-demand, self-serve, automated support with friction-free access to live agents whenever needed.
    Smart Agent Chat
    Smart Agent Chat
    The Most Seamless AI to Human Handoff
    Urmi Sawant
    Build a virtual assistant within minutes using Haptik’s curated set of Shopify skills that automate and resolve common use-cases—delivering immediate results.

    Haptik + Shopify Integration
    Haptik + Shopify Integration
    Powerful yet simple virtual assistants for eCommerce brand
    Urmi Sawant
    Typical AI assistants often fall short of giving customers generalized, repetitive responses instead of satisfactory help. This along with unanswered questions & abandoned carts has diminished CX, drop in customer retention, & increased customer service costs.
    Haptik -Transforming Customer Experience
    Haptik -Transforming Customer Experience
    AI That Puts Your Customers First
    Urmi Sawant
    Integrate AI-driven IVR with Contact Centers to interact with customers naturally via voice to resolve queries faster
    Haptik - Conversational IVR
    Haptik - Conversational IVR
    Enhance CX with Conversational IVR
    Urmi Sawant
    Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support, along with friction-free live agent hand-off.
    Haptik + Zendesk Integration
    Haptik + Zendesk Integration
    Always-on customer support with Haptik & Zendesk
    Urmi Sawant
    Haptik offers zero coding deep integration with Salesforce Service Cloud, enabling on-demand and automated support along with friction-free Salesforce Live Agent hand-off from a single interface
    Haptik + Salesforce Integration
    Haptik + Salesforce Integration
    Delivering unified experience with Salesforce cloud & Haptik