AI Chatbots vs. Human Support for SaaS: Which is Better?

As a SaaS company, I initially used human support agents, but the costs quickly became too high. I’ve noticed many companies switching to AI chatbots to handle customer interactions, and I’m considering making the switch. For those of you who’ve tried both, which approach has worked better for your business? Are there trade-offs in terms of customer satisfaction or efficiency? Would love to hear your experiences!