Any advice for interviewing users who you don't know beforehand?

Question

First-time founder here! :) I'm about to have a quick chat with users whom I met for the first time, and it will be fully online

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Michael Gammon · Answer

Sure, Anh, make a short list of questions. Most important are their goals, pain points, and the magic wand question for me. i.e., if you could wave a wand, what software would you create to make your life easier? Let them speak, do not lead or frame the questioning. Record the interview if you can or use a transcriber like otter.ai.

Anh Ngo (Austin) · Answer

@michael_gammon I see :) do you narrow the field you are asking based on your product? for example, magic wand in F&B, in productivity, in beauty field etc?

Anh Ngo (Austin) · Answer

I'd love to hear your advice and tips :)

Any advice for interviewing users who you don't know beforehand?

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