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    2. Do you find it harder to obtain or retain customers?

    Do you find it harder to obtain or retain customers?

    Kirsten Nelson-de Búrca
    2 replies
    In contemplating plans for 2024, I wanted to reach out to the community here to ask whether gaining new customers or keeping existing customers is easier or harder, and why you find that is for you/your product! For me, retention is definitely the bigger issue - ensuring that customers understand how best to use my product is the main thing I want to work on related to this in 2024. What do you think? Thanks, PH Community! ✨

    Replies

    Igor Lysenko
    IXORD
    IXORD
    It's always harder to retain customers.
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    Retention is the biggest issue and we at The Clueless Company help B2B SaaS businesses reduce the churn.
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