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    2. Has anyone automated their customer service? How much has...

    Has anyone automated their customer service? How much has it reduced your team's workload?

    Isabella Marie
    1 reply
    I’ve been looking into different ways to improve our customer support efficiency, and the idea of automating certain tasks keeps coming up. We've been struggling with handling routine inquiries, which takes up a lot of my team's time. I’ve heard that AI chatbots can be a great solution, especially for 24/7 support, but I’m curious to hear real-life experiences. For those who have automated their support using chatbots or other tools, did it make a big difference in reducing your team's workload? How did your customers react to the automation? I’m particularly interested in knowing how chatbots manage common inquiries, and whether they’re actually helpful in giving your team more time to focus on complex customer issues.

    Replies

    Zishan Iqbal
    Launching soon!
    We've implemented AI-driven solutions like InterWiz for our hiring process, and the impact has been substantial in terms of efficiency and focus on high-priority tasks. Automating routine support inquiries with chatbots should similarly free up your team to address more complex customer issues effectively. From our experience, automation has not only reduced workload but has also been well-received by users for its quick and accurate responses.
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