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  • How do you manage and utilise user feedback or interview notes when working on a product?

    Akash Tandon
    0 replies
    I have seen people do this in a number of ways: - Keep everything inside your head and unlock it whenever needed! That's superhuman stuff and definitely not the ideal. - Take verbatim notes or transcribe conversations, store them in GDocs/Notion, and store insights in a spreadsheet (Airtable/Excel/Sheets). - Use a software solution to manage it. This branches out into multiple directions depending on the role - PM, or UX researchers, for example. What has helped you make sense of customer feedback in the past?
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