How much did you really save on implementing AI to your customer support?

There’s an obvious trend today of trying to replace human FTE on customer support processes with AI. You might clearly notice this one by amount of new startups who offer this product here every day (seriously, you can see someone launching this idea here almost each day) That’s why I’m wondering - anyone had a successful implementation of such product in their business? How much time and money did you save? Let’s share our experience here! I’ll go first - I tried to automate support in my own AI tool - doesn’t work good at early stages because that’s how you miss valuable human to human conversations with customers where you get a lot of feedback