Refunding your customers – Yes or No?

Question

Do you have any terms and conditions when it comes to refunding your customers?

E.g. limited time for a full refund or you refund % from the purchase.
Share your thoughts and approaches.

Business Marketing with Nika · Accepted Answer

@michael_pell Makes sense but at a certain point, there will be people who possibly want to "benefit" from that. I think it strongly depends on the type of service/product.

Business Marketing with Nika · Answer

@dan_o_malley Yep, but unfortunately people do not pay attention to that even during on onboarding process. When you are at the beginning, refund policies are more benevolent because you try to have credibility and sustain a small amount existing customers. When you are bigger, your position changes.

Michael Pell · Answer

We offer 100% refund no questions asked

As a new brand, the goal is to add credibility and trustworthiness so I think it makes sense

Haven't had any issues with it so far

Nsikan Dickson · Answer

It is good to refund your customer so you can continue to be a better marketing and a best friend

Dan O'Malley · Answer

It's important to have terms and conditions so customers know things like the refund policy. The amount of refund depends on the type of service or product, as you mentioned in your reply to Michael.

ChatBot World · Answer

Our refund policy allows customers to get a full refund within 30 days of purchase. After 30 days, we offer partial refunds, with the percentage decreasing over time.

Fei C. · Answer

We offer a full refund within 30 days from the date of purchase. If the request is made after 30 days, the refund amount may be prorated based on the circumstances.

Business Marketing with Nika · Answer

@chatbot_world at the beginning (eg. 31 day)... what is the %-entage?

Refunding your customers – Yes or No?

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