Struggles in community and how to face them
Business Marketing with Nika
18 replies
The more complex the community becomes, the more difficult it is to handle some things.
I manage (several) communities and have to face many things that are not convenient to solve but have to do anyway so I would share my approach. It may help you.
I picked 3 of the most common scenarios I face frequently.
🔴 Hate comments, swear words, impolite convo
✅ I usually report these because some swear words can result in "copycat" behaviour (sometimes even for no reason) + which damages the brand.
🔴 Bot comments
✅ Do not answer or report them as AI / fake accounts
🔴 Concerns expressed over data in comments
✅ Although some businesses collect data, it is necessary to refer to the privacy policy – you need to attach the link. (People are warned about this before using the product and they should be reminded to read it beforehand.)
What were the struggles you had to solve?
We can enrich each other about "crisis communication."
Replies
Hamza Afzal Butt@hamza_afzal_butt
Success.ai
Launching soon!
Running a community can be exhausting. To avoid burnout, try to share the load with a team of moderators, automate as much as possible (like flagging spam), and take breaks when needed. It’s all about pacing yourself so the community thrives without draining the people behind it.
This is one of those struggles that’s not talked about enough, but it makes a huge difference in the long run.
Share
Struggles in a community often include communication gaps, conflicts, and lack of inclusivity. Address them by fostering open dialogue, promoting empathy, and encouraging collaboration. Building trust, respecting diverse perspectives, and organizing inclusive activities strengthen unity. Patience and consistent efforts ensure a resilient and supportive community.
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I appreciate you sharing your approach. 🙌
My point is:
🔴Inactive Members or Low Engagement
✅ Re-engage with polls, challenges, or exclusive content. Personalized outreach to dormant members can also make a big difference.
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@yatheen_brahma Do you sometimes reach out to people to participate in them?
@busmark_w_nika yeah, somtimes
Managing multiple communities, I quickly deal with toxicity by setting clear boundaries.
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@sonu_goswami2 Unfortunately, it happens to me every day :) and I can bet that many face to this.
I've stopped taking it personally because I can't control what others do, but I have control over how I respond :)
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@sonu_goswami2 Yes. And sometimes it is better not to respond :)
@busmark_w_nika You are absolutely right! :)
Great points! I've also noticed that addressing concerns early on in the conversation helps prevent bigger issues later
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@dalhat_usman What do you mean? Can you give me an example?
Thanks for sharing your insights! I totally agree about the importance of managing hate comments and bot activity.
Great insights on community management! Dealing with hate comments, bots, and privacy concerns can definitely be challenging. One thing I’ve found helpful is connecting with other community managers and professionals who share their strategies and experiences. I’m part of a growing group where we discuss everything from managing community issues to growing on LinkedIn. It’s been incredibly valuable for learning and support. If anyone’s interested, feel free to DM me for more info on the community!"
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@puja_duseja what's the link for the community? :)
@busmark_w_nika I’m unable to share the link here, but I’ve sent it over via LinkedIn.
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Thank you! :) @puja_duseja