What is the biggest challenge while using Slack Connect for customer support in B2B/SaaS?

"Lack of Structure" - Customer messages can get lost in the Slack Zoo, making it difficult to keep track of customer requests and closure. "Scalability" - As number of Slack Connect Channels increase with each new customer, effectively supporting them becomes difficult. "Security Concerns" - Slack Connect may not meet some B2B/SaaS organizations' security standards, making it difficult to manage sensitive customer data.