What's a better way to improve your customer service?

A better way to improve customer service is by actively listening to customer feedback, providing timely and personalized responses, investing in continuous staff training on empathy and product knowledge, utilizing user-friendly technology to enhance customer interaction, and consistently monitoring and assessing performance metrics to identify areas for ongoing improvement.

From our experience, for a B2B SaaS company, you need to build a strong customer success team, and have a strong leader.