🌟 What’s the most creative approach you've used to gather user feedback?

We've also been trying and trying, and so far it all feels like a failure.

We tried many methods, such as inviting users to fill out a survey after using the service or encouraging them to complete a questionnaire by offering reward points. However, we hardly received any valuable suggestions. Eventually, we decided to take a more direct approach by taking on the role of customer support. When users had questions and we helped them resolve their issues, we would casually ask them how they found out about our website and if they had any feedback. Since we were directly interacting with the users, we often received useful feedback.

I put together a simple survey with some quirky questions and shared it on social media .

I hosted a live Q&A session where users could ask me anything and give feedback in real-time. It felt like a conversation rather than a formal survey, and we got some great, spontaneous responses.