What the biggest challenge to understand user needs?

Some user requests may not be genuine, so it's important to gather as much feedback as possible. By eliminating false demands, we can focus on the core needs.

Gathering feedback is crucial, but it's also important to have a clear process for analyzing and prioritizing that feedback. Consider setting up user interviews, surveys, or focus groups to dive deeper into understanding the core needs behind the requests. And don't forget to validate your findings with metrics and data to ensure you're focusing on the most impactful improvements for your users and business.