When you’re shopping online, what makes you feel confident about the shopping platform?

Question

Accepted Answer

The presence of well-known and trusted payment options like PayPal, Visa, Mastercard, or Apple Pay reassures shoppers that their financial information is protected. 🥰

Kenda Thomas · Answer

A straightforward and hassle-free return policy that outlines the terms and conditions for returns or exchanges instills confidence in customers. 😃

Ethan Samuel Bennett · Answer

Definitely! I always look for trust badges from well-known security companies like McAfee or Norton. And having a padlock icon in the browser bar showing it's an HTTPS site makes me feel way more confident my info is secure. 🔒

Amanda Nicole Harris · Answer

Yes, well-known payment options are super important for building trust in an online store. 👍 I always look for PayPal or Apple Pay before entering my credit card info on a new site. Seeing those trusted logos makes me feel safe completing the purchase. 🛍😄 Other things that boost my confidence are detailed product descriptions, high-quality photos, and genuine customer reviews. 💯 Those elements show the store is legit.

Rahul Parmar · Answer

I feel confident shopping online when the platform has clear product details, secure payment options, positive reviews, a good return policy, and responsive customer service.

Benson Gao · Answer

I care about payment security, convenient delivery, and good after-sales service.

Business Marketing with Nika · Answer

@noel_rajakumar_ps 100% 
I am usually that person who also tries the darker side of purchasing – the things that arrives is not always good so I can share even my bad experiences so other people are less likely to fall in a trap :D

Business Marketing with Nika · Answer

Reviews (when reviews from my friends – it is top)

Noel Rajakumar PS · Answer

@mono_lim 100%. When I don't see Visa or Mastercard logos in the checkout page, I'm very unlikely to perform the purchase

Noel Rajakumar PS · Answer

@busmark_w_nika I can totally relate to this. I've made purchases solely based on the feedback that my friends had shared. And I must agree that it has worked 99% of the time

Hassan s Biebers · Answer

Reading positive reviews from other customers who have had good experiences can significantly influence a potential buyer's decision. 😊

Noel Rajakumar PS · Answer

@kenda_thomas I've been FRM tools that have a particular tool that helps payment institutions to validate the e-commerce websites by checking for the presence of these mandatory policies. An update on this was checking for the presence of negative keywords as well.

CaseyLykins · Answer

For me, I think transaction security and personal information are the most important, so that I can avoid a lot of trouble in the later stage, and only then will I consider the quality of platform service.

Noel Rajakumar PS · Answer

@hassan_s_biebers This makes it a no-brainer for me. Videos of the product in use and the live images of how the product looks when unboxed adds more credibility to my purchase.

Noel Rajakumar PS · Answer

@ethansamuelbennett a lot of users tend to get scammed because they fail to notice the basic features of the website like the padlock icon. This must be mandatory before making any payments or submitting user based identification details

When you’re shopping online, what makes you feel confident about the shopping platform?

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