Which review site do you trust most when buying a SaaS tool?

Question

When you're in the market for a new SaaS tool, where do you go first to gather research or social proof?

Do you rely on sites like G2 or Capterra, or do you trust something else entirely (word of mouth or a recommendation from a colleague)?

Share your go-to review site and why!

Darrell M. Dengler · Accepted Answer

I usually rely on G2 when looking into SaaS tools. I feel like their reviews are from real users, and the filtering options help me find relevant feedback quickly.

Xinshu Ta · Answer

G2

Emin Araki · Answer

Mostly Reddit 🙌

Nedim Mehic · Answer

I mostly use G2 as it has proven to be most reliable for my use case

Answer

G2 is my go to for user insights and easy comparisons.

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I use Software Advice sometimes, especially for comparisons between similar tools. It’s not as popular as G2, but I find it helpful.

Answer

I usually trust feedback from my peers over review sites. However, if I need to explore further, G2 and Capterra are solid places to start gathering info.

Answer

I go straight to G2. I like their user base, and the reviews tend to feel more authentic. It gives a good balance between pros and cons.

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I find G2 more reliable than other review sites. The layout makes it easy to compare tools based on what actually matters to me.

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I use a mix. I’ll check G2 for the features and feedback, but I always ask around in my network to get a more direct perspective.

Kevin Lau · Answer

When I’m evaluating a new SaaS tool, I usually start with G2 for the in-depth user reviews and side-by-side comparison features, especially for getting a sense of how the tool performs in real-world scenarios. However, I also take a look at Capterra for its broader range of tools and additional customer feedback.

Answer

Honestly, I usually just Google reviews and check Reddit threads.

Answer

Capterra is my go-to, but I also like checking Quora or Twitter threads. Sometimes users share more nuanced experiences there than is formal reviews.

Which review site do you trust most when buying a SaaS tool?

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