We're excited to introduce Front 2.0, re-designed and re-coded from scratch: it’s faster and includes new features (real time activity, detailed analytics, advanced keyboard shortcuts). We're on a mission to change how teams communicate with the world for the better, and we believe this release is a big step in that direction. However, we'd love your feedback.

Great service, love it, brilliant work Mathilde. We use Front everyday for deciding who in our team responds to user/client questions.

We use Front at Detour and I love it. Used Zendesk for CS at Groupon and Zendesk was awesome compared to what existed before - Front is to Zendesk as Zendesk was to whatever came before. It makes working through tickets ridiculously fast.

Love the team! Wonderful to see the 2.0 work on the product. Congratulations!!

Very well done!

I'm jazzed about trying this (at some point, when I get my head above water, when I can...). I'm curious about the integrations available today.

Amazing Team and amazing product ! Solves the CS issue and back and forth problems !

Woah, you guys are killing it and great mission too. Well done!

Finally! We were using the first version for a while, however this one looks much better.

great update! we've been using it for a few weeks, and the UI/UX improvement is a big reason our team doubled down on front. we use front to transparently share & manage inboxes across our leadership and management teams. it's perhaps a bit unconventional, as many think of personal inboxes as private...but it makes our lives easier, our company better and our communications more efficient. ...and because we use @SlackHQ, we have relegated email to externally-focused communication only, so Front is a perfect tool for us! // Aside from all that, it's been exciting to see the product evolve. I suppose it's not quite perfect (that, or we need to figure out a few things internally)...it seems like i will occasionally "lose" incoming emails in Front...so I haven't quite abandoned a traditional client...but the benefits it provides us far outweigh the drawbacks. I think we just have some things to learn about, for example, what happens when an external party replied to a thread that's already assigned to someone...little stuff like that. overall, love the product, and I can't wait to see it grow as a product and as a part of our workflow.

Super excited to give this a try. Seems like a brilliant way to cut the game of ping-pong!

Thought this was applicable here - https://medium.com/@stewart/we-d...

@collinmathilde Do you recommend using Front along side a help desk software or is Front a help desk replacement? We current use Freshdesk.

Thanks for asking. he have customers that use Front and a help desk (ex: they use front for partnerships@ + sales@ + press@ and could not do that in Freshdesk) and we have customers who switched from a ticketing system to Front (because they prefer to have email interactions with their customers than tickets + Front is much faster and simpler). Does that make sense?

@collinmathilde and her team are simply amazing. Really impressed with what they built. We love using Front at @getcleanly

Looks brilliant. I think I am going to give it a go.

Excellent idea!

Great product from day one. I'm in love with the website and the use of legos! Brings back great memories.

nice redesign – I was browsing around thinking "hm looks a little like Sl.." and then the minimal techno on your presentation video blew my mind ;)

It's very nice and slick! It should have been called Lego though:) Congrats Mathilde and the team! @collinmathilde do you think you guys will focus on serving just one use case and one type of customers or you want to stay a tool that any team can tweak to fit all your needs? Having using slack for a while with my team the ONE thing that I love about it is the ability to do whatever you want with it. Especially when you make a great use of IFTTT.