Subscribe
Sign in
HappyFox Chat — Live chat software for websites
51
Replies
@anujadhiya It was pleasure meeting you Anuj. We learned a lot from all those great feedback of your's. Some of which is now seen in the product itself. Thanks much! :)
I've been waiting for access to this for awhile. Haven't been happy with any customer chat tools yet after trying firehose (app was totally broken), Zopim, and Olark. I guess we're an outlier in terms of being a consumer-facing company who likes to chat with users but here we are ;)
@thatmattgardner Thanks for being patient. You can directly create an account today as an hunter by going to https://happyfoxchat.com/product.... Looking forward to your feedback.
So far has been a great product, and opportunity for us to connect with our prospective clients in a deeper way. Planning to roll it out for our account management and support soon.
As for the product - Easy to use, great mobile capabilities, and a MUCH cleaner and visually appealing UI than any of the other website chat software systems we looked at. Definitely a step ahead.
@cpuricelli Yes, mobile app is currently in the works. We got Mac & Windows App that you can use right now.
Can this be used to add in-app chat/support inside an Android app? Would HelpStack.io work with this?
@gautam_io That's exactly our plan. This is work in progress. We'll soon have a new gear for HappyFox Chat. Stay tuned.
@gautam_io In the meantime, feel free to check out http://supportkit.io and our Android beta that's available right here: https://bintray.com/supportkitor...
Looks very promising after trying it out quickly. I'll be keeping on eye on your progress. Well done.
@pdame Thanks for giving it a shot. Glad you liked it and gave us feedback over Chat. Is there any particular integration that you would like to see coming on HappyFox Chat?
Thanks everyone. We have a special offer in place for all hunters. Every PH referral will get instant access to the app! Either click through the link on the title or use this link http://www.happyfoxchat.com/prod... and you should be all set.
Hey Hunters,
What Slack did for team communications and Asana did for project management, we want to do for live chat software. By designing a radically different interface, bringing data from other popular apps and offering a useful free plan (during beta period), we want to bring a big change to live chat.
We’re an Irvine, California based SaaS company focused on building customer support & engagement apps. Thanks @Kwdinc for hunting HappyFox Chat (beta), Live Chat Software to engage with your website visitors. Hunters, I’m looking forward to your comments and suggestions!
@shalin10 Hey this looks really interesting, It says to check out this page to get ahead of the queue i'm #1727 ;)
@shalin10 Also really interested to compare how this stacks up against someone like LiveChat the main problem being the time delays for page load speed caused by calling an external service
@alistaircoggins We have a special for all hunters. Just go to https://happyfoxchat.com/product... to get instant access to beta. Skip the queue.
@alistaircoggins Well, HappyFox Chat is capable of delivering chat messages really fast (under 150ms). Also, the widget is lightweight. You should try it and let us know how it works out.
@alistaircoggins Absolutely. We are working on Salesforce integration. By the way, you can vote for integrations right within the app - so we exactly know which ones to build next.
@surjithctly HappyFox Inc is based in Irvine, California and is our HQ. We also have a team in Chennai, India.
Was keeping an eye on my own companies post and saw you guys. Was wondering how the product integrates with Shopify? We can hard code it in if necessary, just wondering if there were any major issues. Not a big fan of the chat system we're on now.
@jmfayal oh! What do you use right now? Our Shopify integration is pretty neat. We ran it through a lot Shopify consultants and got raving feedback. Integration is functional and well tested. You can actually see the integration in action on our homepage under the section: "Bring your apps to every chat.". I can also add media on this page.
@shalin10 We're on Lucky Orange right now. It's a good all around tool, with some great features, but it's definitely not best of class for chat. I've seen a lot of people switching over to intercom and I used to be on Olark, which was alright.
@jmfayal Nobody really offers the integration with Shopify the way we do. Our product roadmap is completely built around integrations. Without context, Chat can be so unfulfilling for the customer.
@shalin10 I created an account, before knowing about another shopify integration. Should I just add the code, or is there another system I should go through for shopify? I might try something unprecedented and switch chat systems in the middle of a product hunt feature. Wish me luck : )
@jmfayal Authenticate your store and drop the code in your templates and you are all set to use the Shopify Integration. If you need any help just start a Live Chat on happyfoxchat.com
@indymike We don't have it now. But we select which app to integrate with in a democratic way. i.e we let users vote for apps they want integrated right from the app,. You might wanna add it to the list as well. :)
Hi Shalin,
My name's Nata, I'm the editor at Insights.VC, and we're collecting makers' insights on how to launch on Product Hunt, to help other founders: https://insights.vc/collections/....
If you have anything to share, we'll be happy to add your insights to the collection. Care to share?
@billlecart Sure, would be more than happy to share. DM on twitter and will take it from there: @shalin10
Cool idea, we'll definitely check it out and if it holds its promise, this will be the solution we had been searching for!
@manikarthik @alternative3 awesome so far! very very easy set up, clean interface and a lot of possibilities to integrate. You guys did a really good job! Hope PH will get you the credits you deserve! :)
@vitorspencer Slack integration does the job of notifying you about: new chat requests, who picks up the chat and when the chat ends with a link to view the conversation. You can't chat using the slack interface with the visitor. Please email us at support [at] happyfoxchat.com if you can't get slack working - we'll help you out for sure. PS: I don't see any comment on this forum about our Slack integration.
@shalin10 Thanks for the reply! Although I still love your tool, unfortunately we went a different direction.
We Had some issues with the plugin display on mobile devices, but your excellent support team had a look and fixed it (it was due to other CSS in our website).
But the Slack integration was not consistent in fact, the comments I mentioned are within the internal Apps reviews https://happyfoxchat.com/a/apps/... . They regard only some notifications working, not all as described in the App integration description.
All in all I still recommend HappyFoxChat to everyone! Great job.
@vitorspencer Thank you - the Slack issue was indeed fixed. Appreciate the feedback. Would love to have you back giving us a shot again whenever the time is right for you guys. Thanks for the +1.
This looks really slick, we've been looking for an alternative on our site and I'll definitely have to give this a try.
@andrew_westwick Sure thing Andrew. Let us know if you need any help installing or getting it to fit your requirements. (Although installation is fairly easy.) We're here @happyfoxchat
Great stuff guys. I got a demo from Mani and Shalin and I really like the attention to the Shopify integration and how the customer data appears in the dashboard for agents to quick view without toggling around. There are a few key things to work on like the mobile app and added visitor info, but we're happy to be on board with you guys through your beta.
Just installed on a SquareSpace retail site (www.treadfastfit.com). Took 1m and I was up and running - @manikarthik you weren't lying. Fav part is the beautiful chat transcript you get emailed after ending a convo. Very promising so far!
GrowthHackers