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What is Zendesk?

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Customer support tools

Maker shoutouts

Aster Key — Start your mortgage anonymously

571 upvotes

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1mo ago

"We reconfigured Zendesk chat so you can anonymously chat with our founders - from the app! It's not real-time, but our founders will get back to you by the next business day!"

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TikTok Shop App Store — Your growth is here, launch your app on our marketplace

58 upvotes

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3mo ago

"Zendesk for TikTok Shop improves access to customer assets, enhancing service, comms, and engagement. Inbound messages, including video, product cards, and order cards, appear in Zendesk workbench."

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Ariglad — Auto create & update knowledge base articles

1,140 upvotes

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3mo ago

"As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities."

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Recent launches

ChatGPT Suggested Reply for Zendesk

The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.

1yr ago

ChatGPT Suggested Reply for Zendesk image

ChatGPT Ticket Summary for Zendesk

Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.

1yr ago

ChatGPT Ticket Summary for Zendesk image

28 more launches