The best customer support tools in 2024
What are customer support tools?
Customer support software is a type of software used by businesses to manage and streamline their customer support operations. It typically includes features such as ticket management, live chat, knowledge base management, and customer relationship management (CRM) integration.
Intercom
—An AI-first customer support platform
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
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Deliver personalized engagement at scale with the Twilio Customer Engagement Platform. Build or buy your ideal customer engagement experience on a trusted, global platform that combines the best in digital communication channels, first-party customer data, and flexible, easy-to-build solutions.
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The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
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Discover our Business Messaging Platform for Startups & SMB's. The one stop for sales, marketing & support in one platform : Crisp. 14 Days free trial. No credit-card required. Try now ! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.
Zendesk
—The #1 helpdesk software
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Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Featurebase
—Free public feedback board for your project
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Featurebase helps you understand what ideas or problems your customers have about your product and, therefore, helps you steer your startup in the right direction. You can capture all their feedback, bug reports and feature requests on a public board.
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Jira Service Desk is now Jira Service Management. Jira Service Management is ITSM software that unlocks teams.
Productlane
—The new standard for product discovery
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A feedback portal, research repository, and meeting recorder that's built around Linear to help you prioritize better.
Crisp
—Give your customer messaging experience a human touch
- Overview
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Discover our Customer Messaging Platform for Startups & SMB's. The one stop for sales, marketing & support in one software : Crisp. 14 Days free trial. No credit-card required. Try now ! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.
