The best knowledge base software in 2024
What is knowledge base software?
Knowledge base software enables organizations to create, manage, and share a centralized repository of information, often in the form of articles, FAQs, guides, and documentation. It serves as a self-service tool for employees, customers, or users to find answers to common questions, troubleshoot issues, or learn about products and services. These platforms typically include search functionality, categorization, and version control, making it easy to maintain and update content. Knowledge base software is valuable for improving customer support, reducing reliance on live assistance, and ensuring that knowledge is accessible and consistently available across teams and users.
Intercom
—An AI-first customer support platform
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Mintlify
—Modern standard for documentation
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The modern standard for public facing documentation. Beautiful out of the box, easy to maintain, and optimized for user engagement.
Whimsical
—Where product teams align on their next build
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Whimsical is the iterative product workspace. We help teams build clarity and shared understanding faster with documentation tools for solving any product challenge.
Fibery
—Product discovery & development platform
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Fibery is a product discovery and development platform. Analyze user feedback, identify top insights, track development, and close the feedback loop.
Features.Vote
—Listen to your users. Know what to build next.
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Let your users post and vote on features they want, driving your product's growth with precision and clarity. 🚀
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Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut your support workload.
Slite
—Your knowledge base on autopilot- Overview
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Slite combines powerful knowledge management features with instant, AI-driven access to information, bringing growing teams a single source of truth they can actually trust.
Docusaurus
—Easy to maintain open source documentation websites
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Docusaurus helps you ship a top-notch documentation site in no time! Focus on your content: just write Markdown files! Put your site online in 5 minutes, then customize it. Full-featured: plugins, themes, search, blog, versioning, i18n, React...
Anytype
—One app for everything - private, P2P & local-first- Overview
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Meet Anytype, a private hub for all your data: docs, tasks, files, bookmarks, contacts and more. It’s built on a new architecture that protects your privacy and data sovereignty, even when working across devices. Use it to create elegant dashboards, documents, and knowledge graphs. Available on Mac, Windows, Linux, iOS, and Android. Anytype is proudly: 🔐 E2E encrypted 💻 Local-first 👯♀️ P2P synced ✈️ Offline-first 💎 Open source 💖 No-code
